Microsoft Surface Pro Type Cover (Model 1864) - hardware fault

Aman Kanji 0 Reputation points
2026-03-19T14:44:58.08+00:00

Has anyone else found a hardware fault with the Microsoft Surface Pro Type Cover (Model 1864)?

One of mine worked perfectly fine however suddenly stopped work.

Have tried every software / reboot option but no solution.

I tried my other MS keyboard (same type) on device with no issues.

I see a lot of the same keyboards, sold as Faulty on Ebay with the same problem.

Seems to be an issue with the hardware build quality as opposed to usage.

Hope someone can help as this is a very expensive unit and disappointing of the lack of support

Surface | Accessories | Surface Type Cover

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  1. AI answer

    2026-03-19T14:45:14.7233333+00:00

    The behavior described matches a likely hardware failure of the Type Cover rather than a Windows or Surface issue, especially since another identical keyboard works fine on the same device.

    Recommended steps:

    1. Confirm basic functionality
      • Press the Caps and Fn keys a few times and check whether the LED lights turn on and off.
      • If the LEDs do not light, this strongly indicates a hardware issue with that specific Type Cover.
    2. Test in UEFI (to rule out Windows/software)
      • Turn off the Surface and wait 10 seconds.
      • Press and hold the Volume Up button and, at the same time, press and release the Power button.
      • Keep holding Volume Up until the UEFI screen appears.
      • Use the arrow keys on the Type Cover to move through the left-side menu.
        • If the keys and touchpad work in UEFI but not in Windows, the issue is with Windows/software and a reinstall/reset is recommended (see “Creating and using a USB recovery drive for Surface” and “Reset this PC” in the referenced article).
        • If the keys do not work in UEFI, the Type Cover itself is faulty.
    3. If the Type Cover is confirmed faulty
      • If the LEDs do not light or the keyboard does not work in UEFI, treat it as a hardware failure.
      • Submit a service order for the Type Cover:
        1. Sign in to the Microsoft account device service page: Microsoft account | Select device for service.
        2. Select the Surface device if already registered, or choose Don’t see your device? to register it.
        3. Use the Type Cover serial number (on the spine where it attaches to the Surface) when requested.
      • Available repair/replacement options will be shown during the service request flow. If the warranty has expired, replacement options may be limited and purchasing a new keyboard might be required.

    There is no documented general recall or known design defect for this model in the provided material; the official guidance is to confirm functionality as above and, if it fails those checks, treat it as a hardware failure and proceed through Microsoft’s service process.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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