Completely Locked Out as Global Admin — MFA Loop Hell — No Human Support Available

Body: I am beyond frustrated at this point. I’m the ONLY Global Admin for my organization, and I am completely locked out because Microsoft keeps forcing me into an MFA loop that I cannot get past.

I lost access to the old Microsoft Authenticator app, and now every single sign‑in screen demands a code from that same app that I don’t have anymore. There are no backup MFA options, no “sign in another way” choices, no recovery flow that works for business accounts, and every link Microsoft gives me just loops right back into the same MFA wall.

I’ve tried EVERYTHING:

• Phone support → only automated bots, no humans
• Online support → forces sign‑in, which I cannot do
• “Recover account” page → doesn’t work for business accounts with MFA
• Chat → AI agents that don’t understand anything
• Every possible troubleshooting page → all require signing in
• Even the aka.ms recovery links redirect me to useless pages

It is absolutely insane that a company of this size gives no direct path to a human when a global admin is locked out. I am literally running a business and can’t access my own tenant because the system refuses to give me a real support channel.

Details:

• Domain: xxxX
• Global admin account: XXXX
• Issue: Full lockout due to MFA, no backup methods, no alternate admins
• Impact: Cannot access Microsoft 365 Admin Center, Entra ID, or ANY Microsoft service
• Urgency: Critical — business is at a standstill
• I can verify domain ownership via DNS TXT record immediately

This is clearly a tenant lockout scenario, and I need this escalated to the Data Protection Team so they can verify the domain and reset MFA. I am fully prepared to complete whatever verification is required.

Please help me get this fixed. I’m stuck in an endless loop with no working support option, and it is beyond frustrating.