Unable to have access to security page

Crealine 0 Reputation points
2026-03-19T13:31:01.1166667+00:00

Hello I have an issue and I cannot have access to my security page. I have this error when trying to have access.
I have tried in different browsers and different computers.
What can be done ?
mysignins.microsoft.com/#error=invalid_request&error_description=AADSTS9001011%3а+Device+policy+contains+unsupported +required+device+state%3a+domain_joined.+Trace+ID%3а...

Microsoft Security | Microsoft Entra | Other
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  1. AI answer

    2026-03-19T13:31:15.5766667+00:00

    The error indicates that a conditional access or device compliance policy requires the device to be in a specific state (for example, domain_joined) that the current device does not meet. As a result, access to the security page is blocked.

    To resolve this, follow these steps:

    1. Make sure the device is correctly joined to the organization’s network/domain and is considered compliant:
      • Sign in to Windows with the work or school account (for example, ******@contoso.com).
      • Connect to the organization’s network via VPN or DirectAccess if working remotely.
      • Press Windows logo key + L to lock the device, then unlock it with the same work or school account.
      • Try accessing the security page again.
    2. If the device is a personal device or cannot be domain-joined, contact the organization’s helpdesk or IT administrator. They must either:
      • Confirm the device is enrolled and compliant according to their policy, or
      • Adjust the conditional access/device compliance policy if personal or non-domain-joined devices should be allowed.

    If the issue persists after confirming domain join and network connection, only the organization’s IT/admin team can change or relax the policy that is enforcing the unsupported required device state.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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