I need to create a global admin for my microsoft partner account

Elliot Leonard 0 Reputation points
2026-03-19T09:01:40.63+00:00

I am an individual software developer with 2 apps in the microsoft app store. I managed to successfully create a partner center account and I used that account to submit the apps to the store

successfully.

I have a seller id. However, there is apparently no global admin account associated with my partner center account. This has created some problems, and it seems to make it nearly impossible for me to create a tech support incident. I seem to be an unusual case and it is nearly impossible to get a person to talk to about this. Any suggestions?

Even a suggestion about where to post this question might be helpful.

Microsoft Partner Center | Other
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  1. AI answer

    2026-03-19T09:01:57.6433333+00:00

    Partner Center requires at least one Global admin, but the Global admin role is tied to a Microsoft Entra ID (work account) tenant, not to an individual MSA-only developer account. To get a Global admin associated with the Partner Center account, first associate an Entra tenant, then promote an Entra user to Global admin.

    Follow these steps:

    1. Associate a Microsoft Entra ID tenant with the Partner Center account
      • Sign in to Partner Center with the account currently used to manage the apps.
      • Go to Settings → Account settings → Tenants.
      • Select Associate Microsoft Entra ID and choose one of:
        • Use existing tenant – sign in as a Global/Account admin for an existing Entra tenant and confirm.
        • Create free tenant – follow the wizard in Microsoft Entra admin center to create a new tenant, then return to Partner Center and confirm the association.
    2. Add an Entra user and make it Global admin in Partner Center
      • While still signed in with the original Partner Center account and with the tenant now associated:
      • Go to Settings → Account settings → Users.
      • Add an Entra user (for example, the work account that will administer Partner Center).
      • In the user details, check Manage your organization's account as and select Global Admin.
      • Save/update the user.
    3. Sign in as the new Global admin
      • In Partner Center, go to Account settings → User management.
      • Select Sign in with Microsoft Entra ID and sign in using the new Global admin user.
      • Use this Entra Global admin account going forward for tasks that require Global admin (including managing users and opening certain support requests).

    If there is currently no Global admin for the tenant at all, follow the guidance in Microsoft Entra ID tenant admin takeover (linked from the docs) so that an appropriate user can become Global admin, then repeat step 2 to grant that user Global admin in Partner Center.

    For questions that require human assistance (for example, if tenant association or role assignment fails), use the Partner Center support options described in the documentation to open a support request once a Global admin is available.

    References:

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