Student identity verification error

GangBill 0 Reputation points
2026-03-19T04:09:13.1633333+00:00

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Student identity verification error

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  1. AI answer

    2026-03-19T04:09:34.3533333+00:00

    The screenshots show that the academic verification page reports success, but the following page says access is not authorized because there is a problem with the account. This is an account‑side verification issue rather than something that can be fixed from the Azure portal.

    From similar academic‑verification cases, the only effective resolution is to have Microsoft support review and correct the verification state on the backend. In those cases, users either:

    1. Used an alternative verification path offered on the page (for example, “verify in a different way”) and resubmitted accurate information, or
    2. Opened a support request and had the Microsoft data protection/support team reset or fix the verification/MFA state for the account.

    For this scenario:

    1. Retry the academic verification flow and look for any option such as “verify in a different way” or similar, then carefully re‑enter the school information and submit again.
    2. If the “no access” page continues to appear, follow the “contact support” link shown on that page and open a support ticket, including:
      • SessionID and TimestampUTC from the error page
      • The Microsoft account being used
      • Confirmation that the academic email address and institution details are correct
    3. In the ticket, request that support check the academic‑verification status of the account and reset or correct it so that the student offer can be applied.

    The backend reset performed by Microsoft support is what resolved comparable verification and identity‑validation issues in the referenced cases.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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