Loud static coming through bluetooth headphones on MS Teams

Question

Loud static coming through bluetooth headphones on MS Teams

Kaden Pitcher 75

I was using my Bluetooth headphones with my computer and music, videos, and system sounds were coming through just fine on my headphones, and then I jumped onto a Teams call, and there was so much static I couldn't hear a thing. When I changed to wired earbuds, the sound was fine. These headphones were fine with Teams before, and they're still currently fine with everything else.

Kevin McCoy 30 Reputation points

2026-03-19T13:56:10.93+00:00

Our company is having the exact same issue with many people. Is this an update that caused this issue? This needs to be fixed asap.
Kevin McCoy 30 Reputation points

2026-03-19T13:57:28.5033333+00:00

Our company is having the exact same issue with many people. This seems to be more than a local issues and is hitting many people. Is this an update that caused this issue? This needs to be fixed asap.
Stephen Williams 10 Reputation points

2026-03-19T15:47:22.83+00:00

I have same problem.
Marcella 30 Reputation points

2026-03-19T18:33:40.18+00:00

Disabling the Bluetooth Device (RFCOMM Protocol TDI) worked for me but I agree this is not a local issue.
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator

2026-03-20T02:58:59.44+00:00

Dear @Kevin McCoy, @Stephen Williams, and @Marcella,

Since this issue has been experienced by many users and appears to impact the organization as a whole, rather than being isolated to a single device or user account, I recommend that you reach out to your IT administrator so they can formally report the issue to Microsoft. Your IT admin will be able to validate whether this is related to a known service issue, recent update, or configuration change at the tenant level.

If possible, your IT administrator should create a support ticket through the Microsoft 365 Admin Center. Submitting a ticket allows Microsoft Support to review tenant‑level diagnostics, confirm whether this is a known issue, and provide guidance or updates if the issue is under investigation. For reference:  Get support | Microsoft Docs   

Escalating the issue through the admin channel is the most effective way to ensure it receives proper visibility and follow‑up from Microsoft.

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. Thank you for your patience and understanding. I'm looking forward for your reply.
Rune 10 Reputation points

2026-03-23T09:58:09.0533333+00:00

Our company and allot of users with our customers have the same problem. You need to fix this with an update. This is not acceptable! This is has turn in to a global problem..
Bilbo 0 Reputation points

2026-03-23T16:50:07.86+00:00

My job upgraded my laptop, and I'm now using Windows 11 Enterprise. My Bose NC 700 headphones worked perfectly with Teams before. Since the upgrade, I can listen to music, PowerPoint, and other media without issues, but on Teams, I hear only static. My IT department asked me to reconnect the headphones, reinstall Teams, and disable the Bluetooth LE Enumerator, but nothing has helped. I continue to get static. Now, I use a cheap wired headset for all Teams calls and switch to my Bose headphones for everything else.
Tyler Bennett 60 Reputation points

2026-03-23T17:19:28.01+00:00

Same issue recently manifest for me a few days ago. Seems to distort all audio while in a Teams, Zoom, Slack meeting.
I spend much of my day in online meetings so this is more than mildly annoying.
Initially thought it was a specific Bluetooth headset, so I brought two others in today, differing make/models, same issue. Then it hit my coworker today, who had recently gone through the effort of applying Windows and Dell updates. My temporary fix is to use a mic other than the one on my bluetooth headset (e.g. laptop built-in mic or mic on the USB camera) and use the headset only as a speaker.
Tyler Bennett 60 Reputation points

2026-03-23T18:08:06.34+00:00

~~I found a fix that appears to be working, for now.
Using Device manager I surveyed everything under "Bluetooth" looking for a driver date that indicated it was recently updated. I found nearly all the drivers were dated 6/21/2006 (this is a new Dell Pro Max MC16250, so somewhat surprising). However, the driver for Intel(R) Wireless Bluetooth(R) was dated December 2025 (don't recall the exact date). I did a Roll Back Driver operation on that driver and it rolled back to a driver dated 7/20/2025 and restarted the computer... and the problem appears to be gone now.

~~Added a more complete description of the solution as an answer.
Carl Powell 0 Reputation points

2026-04-08T16:13:25.6266667+00:00

I have had the same issue using Dell Pro Max 16 MC16250, rolled back the drivers as above and resolved the issue, I have been contacting Dell as there seams to be a pattern, with this issue and Dell Promax machines.

Dell have not been that helpful, and there best suggestion being the re-install the OS. which i didn't want to do, due to the amount of data and software which would need to be installed.

Disapointing and the Dell Promax isnt a simple machine and is the flagship laptop model,

mine is only a few months old and i would not have expected to have such an issue.

Lets hope a so;ution is found and this has been a frustrating fault as i am reliant on my laptop and the use of MS teams for my daily job.

Thank you Tyler Bennett for your solution, It worked for me.
ALAMI Hassan 0 Reputation points

2026-04-09T11:01:49.4633333+00:00

@Carl Powell my guess is that it's bug in the latest driver for the wireless card Intel Wi-Fi 7 BE201
Gila Weiss 5 Reputation points

2026-04-09T13:55:17.3533333+00:00

I have the same issue. It's a major problem as I'm hearing impaired and need the headphones to follow calls. If so many people are having the same issue, then it's a Microsoft issue, and not a "ask your tech guy to solve" issue. We pay enough for this program--please fix this!
Carl Powell 0 Reputation points

2026-04-14T13:38:00.3466667+00:00

It seems like rolling back the driver is the most common fix as mentioned it worked for me, It would be interesting for every one to include what machine PC or laptop the issue is with,

I had this with a Dell Promax, which there does seam to be a pattern there, I have raised a ticket with MS 365, but if this is predomantly with Dell I suggest that a support ticket is raised with them aswell, might speed up the fix.
Nick Stearns 0 Reputation points

2026-04-14T14:31:39.0866667+00:00

RESOLVED

We had multiple users hit the same Bluetooth issue on Dell Pro Max 14 MC14250 laptops, all Intune‑managed, where company policy blocks rolling back drivers, which made this extra annoying to deal with. I kept an eye on Dell’s support page and noticed they recently updated the default Bluetooth driver (Intel BE2xx / AX4xx / AX2xx / 9xxx Bluetooth Driver) to version 23.160.0.9, A49. That turned out to be the fix. What worked was downloading that driver first, then going into Device Manager, expanding Bluetooth, right‑clicking Intel(R) Wireless Bluetooth(R), choosing Uninstall device, and making sure to check the box to attempt to remove the driver. After that, I restarted the device (important: restart, not shutdown), installed the driver I had already downloaded from Dell, and once it came back up Bluetooth was working normally again. This worked even with Intune in place and no ability to roll back drivers, and it resolved the issue across the affected devices. You will need admin rights on the device.
timothy mcmasters 5 Reputation points

2026-04-15T13:25:32.2866667+00:00

My Company is also running into the same issue and it is spreading... like a virus throughout the company one person at a time with bluetooth headphones.... It then crashes their audio and they have to restart their computer.
uyro125 5 Reputation points

2026-04-17T20:18:05.74+00:00

This is not fixed. we've rolled back the drivers, uninstalled audio and Bluetooth devices, checked bios, ran troubleshooting, Even called Dell for support. We've tried airpods, Jabra headsets and earbuds. Still the same issue. We cannot waste our time with all these troubleshooting steps every day. Why has Microsoft not addressed this issue? This is occurring with multiple people and wasting our time. We have no issue with external USB Bluetooth or Jabra dongles.
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator

2026-04-18T05:02:35.52+00:00

Dear Customers,

Thank you for your feedback and I truly appreciate your effort. I have seen that many users also reported this issue. In this case, to ensure the issue is properly tracked and escalated, I recommend contacting your IT administrator and asking them to report the issue through the Microsoft 365 Admin Center. Submitting the report this way allows Microsoft Support to investigate it in the correct tenant context and route it to the appropriate product team. For reference: How to check Microsoft 365 service health

If possible, I recommend that IT Admin create a support ticket with Microsoft through the Microsoft 365 Admin Center, as this allows Microsoft Support to review tenant‑level diagnostics and determine whether the issue is already under investigation or requires further escalation. For reference: Get support for Microsoft 365 for business

Note: If you are using personal account, here is the Microsoft Official Support site: https://support.microsoft.com/en-us/contactus

For now, it may be necessary to wait for an official fix or further update from Microsoft. If I receive any updates, guidance, or confirmation of a resolution from Microsoft, I will reach out to you as soon as possible to share the latest information.

I hope this information is helpful. Thank you for your patience and understanding.
uyro125 5 Reputation points

2026-04-23T21:11:54.98+00:00

We're not having an issue with USB bluetooth. So it's something with your internal drivers on some computers. We tired rolling back the driver and even disabling the RFCOMM Protocol TDI but all that does is disable the mic. We thought it was the drivers but the issue persists after a clean install of windows and dell approved drivers. We have issues with Jabra headsets, Sony Headphones and apple airpods. The static is persistent and this is still a major issue.
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator

2026-04-24T03:45:19.1766667+00:00

Dear @uyro125,

In your case, it may require deeper investigation at the system or service level and the most effective and reliable approach is to report the issue directly to Microsoft so their support engineers can analyze it using backend diagnostics and logs that are not accessible from the end-user side.

I strongly recommend creating a support ticket with Microsoft Support as soon as possible. You can do this through the Microsoft 365 Admin Center (if you have admin access) as this allows Microsoft Support to review tenant‑level diagnostics and determine whether the issue is already under investigation or requires further escalation. For reference: Get support for Microsoft 365 for business

Note: If you are using personal account, here is the Microsoft Official Support site: https://support.microsoft.com/en-us/contactus

Thank you for your patience and understanding.
G Wagner 0 Reputation points

2026-07-29T20:15:21.9766667+00:00

This problem has just reappeared for me - it seams like the driver is being provided via Sentinel One and forced to the 2025/12/18 version with no rollback option any more.

6 answers

Your answer

Kevin McCoy 30 Reputation points

2026-03-19T13:56:10.93+00:00

Our company is having the exact same issue with many people. Is this an update that caused this issue? This needs to be fixed asap.
Kevin McCoy 30 Reputation points

2026-03-19T13:57:28.5033333+00:00

Our company is having the exact same issue with many people. This seems to be more than a local issues and is hitting many people. Is this an update that caused this issue? This needs to be fixed asap.
Stephen Williams 10 Reputation points

2026-03-19T15:47:22.83+00:00

I have same problem.
Marcella 30 Reputation points

2026-03-19T18:33:40.18+00:00

Disabling the Bluetooth Device (RFCOMM Protocol TDI) worked for me but I agree this is not a local issue.
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator

2026-03-20T02:58:59.44+00:00

Dear @Kevin McCoy, @Stephen Williams, and @Marcella,

Since this issue has been experienced by many users and appears to impact the organization as a whole, rather than being isolated to a single device or user account, I recommend that you reach out to your IT administrator so they can formally report the issue to Microsoft. Your IT admin will be able to validate whether this is related to a known service issue, recent update, or configuration change at the tenant level.

If possible, your IT administrator should create a support ticket through the Microsoft 365 Admin Center. Submitting a ticket allows Microsoft Support to review tenant‑level diagnostics, confirm whether this is a known issue, and provide guidance or updates if the issue is under investigation. For reference:  Get support | Microsoft Docs   

Escalating the issue through the admin channel is the most effective way to ensure it receives proper visibility and follow‑up from Microsoft.

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. Thank you for your patience and understanding. I'm looking forward for your reply.
Rune 10 Reputation points

2026-03-23T09:58:09.0533333+00:00

Our company and allot of users with our customers have the same problem. You need to fix this with an update. This is not acceptable! This is has turn in to a global problem..
Bilbo 0 Reputation points

2026-03-23T16:50:07.86+00:00

My job upgraded my laptop, and I'm now using Windows 11 Enterprise. My Bose NC 700 headphones worked perfectly with Teams before. Since the upgrade, I can listen to music, PowerPoint, and other media without issues, but on Teams, I hear only static. My IT department asked me to reconnect the headphones, reinstall Teams, and disable the Bluetooth LE Enumerator, but nothing has helped. I continue to get static. Now, I use a cheap wired headset for all Teams calls and switch to my Bose headphones for everything else.
Tyler Bennett 60 Reputation points

2026-03-23T17:19:28.01+00:00

Same issue recently manifest for me a few days ago. Seems to distort all audio while in a Teams, Zoom, Slack meeting.
I spend much of my day in online meetings so this is more than mildly annoying.
Initially thought it was a specific Bluetooth headset, so I brought two others in today, differing make/models, same issue. Then it hit my coworker today, who had recently gone through the effort of applying Windows and Dell updates. My temporary fix is to use a mic other than the one on my bluetooth headset (e.g. laptop built-in mic or mic on the USB camera) and use the headset only as a speaker.
Tyler Bennett 60 Reputation points

2026-03-23T18:08:06.34+00:00

~~I found a fix that appears to be working, for now.
Using Device manager I surveyed everything under "Bluetooth" looking for a driver date that indicated it was recently updated. I found nearly all the drivers were dated 6/21/2006 (this is a new Dell Pro Max MC16250, so somewhat surprising). However, the driver for Intel(R) Wireless Bluetooth(R) was dated December 2025 (don't recall the exact date). I did a Roll Back Driver operation on that driver and it rolled back to a driver dated 7/20/2025 and restarted the computer... and the problem appears to be gone now.

~~Added a more complete description of the solution as an answer.
Carl Powell 0 Reputation points

2026-04-08T16:13:25.6266667+00:00

I have had the same issue using Dell Pro Max 16 MC16250, rolled back the drivers as above and resolved the issue, I have been contacting Dell as there seams to be a pattern, with this issue and Dell Promax machines.

Dell have not been that helpful, and there best suggestion being the re-install the OS. which i didn't want to do, due to the amount of data and software which would need to be installed.

Disapointing and the Dell Promax isnt a simple machine and is the flagship laptop model,

mine is only a few months old and i would not have expected to have such an issue.

Lets hope a so;ution is found and this has been a frustrating fault as i am reliant on my laptop and the use of MS teams for my daily job.

Thank you Tyler Bennett for your solution, It worked for me.
ALAMI Hassan 0 Reputation points

2026-04-09T11:01:49.4633333+00:00

@Carl Powell my guess is that it's bug in the latest driver for the wireless card Intel Wi-Fi 7 BE201
Gila Weiss 5 Reputation points

2026-04-09T13:55:17.3533333+00:00

I have the same issue. It's a major problem as I'm hearing impaired and need the headphones to follow calls. If so many people are having the same issue, then it's a Microsoft issue, and not a "ask your tech guy to solve" issue. We pay enough for this program--please fix this!
Carl Powell 0 Reputation points

2026-04-14T13:38:00.3466667+00:00

It seems like rolling back the driver is the most common fix as mentioned it worked for me, It would be interesting for every one to include what machine PC or laptop the issue is with,

I had this with a Dell Promax, which there does seam to be a pattern there, I have raised a ticket with MS 365, but if this is predomantly with Dell I suggest that a support ticket is raised with them aswell, might speed up the fix.
Nick Stearns 0 Reputation points

2026-04-14T14:31:39.0866667+00:00

RESOLVED

We had multiple users hit the same Bluetooth issue on Dell Pro Max 14 MC14250 laptops, all Intune‑managed, where company policy blocks rolling back drivers, which made this extra annoying to deal with. I kept an eye on Dell’s support page and noticed they recently updated the default Bluetooth driver (Intel BE2xx / AX4xx / AX2xx / 9xxx Bluetooth Driver) to version 23.160.0.9, A49. That turned out to be the fix. What worked was downloading that driver first, then going into Device Manager, expanding Bluetooth, right‑clicking Intel(R) Wireless Bluetooth(R), choosing Uninstall device, and making sure to check the box to attempt to remove the driver. After that, I restarted the device (important: restart, not shutdown), installed the driver I had already downloaded from Dell, and once it came back up Bluetooth was working normally again. This worked even with Intune in place and no ability to roll back drivers, and it resolved the issue across the affected devices. You will need admin rights on the device.
timothy mcmasters 5 Reputation points

2026-04-15T13:25:32.2866667+00:00

My Company is also running into the same issue and it is spreading... like a virus throughout the company one person at a time with bluetooth headphones.... It then crashes their audio and they have to restart their computer.
uyro125 5 Reputation points

2026-04-17T20:18:05.74+00:00

This is not fixed. we've rolled back the drivers, uninstalled audio and Bluetooth devices, checked bios, ran troubleshooting, Even called Dell for support. We've tried airpods, Jabra headsets and earbuds. Still the same issue. We cannot waste our time with all these troubleshooting steps every day. Why has Microsoft not addressed this issue? This is occurring with multiple people and wasting our time. We have no issue with external USB Bluetooth or Jabra dongles.
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator

2026-04-18T05:02:35.52+00:00

Dear Customers,

Thank you for your feedback and I truly appreciate your effort. I have seen that many users also reported this issue. In this case, to ensure the issue is properly tracked and escalated, I recommend contacting your IT administrator and asking them to report the issue through the Microsoft 365 Admin Center. Submitting the report this way allows Microsoft Support to investigate it in the correct tenant context and route it to the appropriate product team. For reference: How to check Microsoft 365 service health

If possible, I recommend that IT Admin create a support ticket with Microsoft through the Microsoft 365 Admin Center, as this allows Microsoft Support to review tenant‑level diagnostics and determine whether the issue is already under investigation or requires further escalation. For reference: Get support for Microsoft 365 for business

Note: If you are using personal account, here is the Microsoft Official Support site: https://support.microsoft.com/en-us/contactus

For now, it may be necessary to wait for an official fix or further update from Microsoft. If I receive any updates, guidance, or confirmation of a resolution from Microsoft, I will reach out to you as soon as possible to share the latest information.

I hope this information is helpful. Thank you for your patience and understanding.
uyro125 5 Reputation points

2026-04-23T21:11:54.98+00:00

We're not having an issue with USB bluetooth. So it's something with your internal drivers on some computers. We tired rolling back the driver and even disabling the RFCOMM Protocol TDI but all that does is disable the mic. We thought it was the drivers but the issue persists after a clean install of windows and dell approved drivers. We have issues with Jabra headsets, Sony Headphones and apple airpods. The static is persistent and this is still a major issue.
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator

2026-04-24T03:45:19.1766667+00:00

Dear @uyro125,

In your case, it may require deeper investigation at the system or service level and the most effective and reliable approach is to report the issue directly to Microsoft so their support engineers can analyze it using backend diagnostics and logs that are not accessible from the end-user side.

I strongly recommend creating a support ticket with Microsoft Support as soon as possible. You can do this through the Microsoft 365 Admin Center (if you have admin access) as this allows Microsoft Support to review tenant‑level diagnostics and determine whether the issue is already under investigation or requires further escalation. For reference: Get support for Microsoft 365 for business

Note: If you are using personal account, here is the Microsoft Official Support site: https://support.microsoft.com/en-us/contactus

Thank you for your patience and understanding.
G Wagner 0 Reputation points

2026-07-29T20:15:21.9766667+00:00

This problem has just reappeared for me - it seams like the driver is being provided via Sentinel One and forced to the 2025/12/18 version with no rollback option any more.

Answer 1

Static only in Teams while Bluetooth audio works elsewhere usually means a Teams- or Windows-audio configuration issue rather than a hardware fault.

Try these steps in order:

Verify the correct speaker in Teams
1. In Teams, select Settings and more (⋯) > Settings.
2. Select Devices.
3. Under Audio > Audio settings, make sure your Bluetooth headphones are selected in the Speaker dropdown.
4. If they don’t appear, make sure they’re charged and connected in Windows, then reopen Teams and check again.
5. Select Make a test call and listen for static. If the test call is clear, the issue may be with that specific meeting or other participants’ microphones.
Check speaker during the meeting
1. In the meeting window, select the dropdown arrow next to Mic.
2. Select More actions > Audio settings.
3. Under Speaker, confirm your Bluetooth device is selected and not muted.
4. If the device is listed but audio is distorted, switch briefly to another speaker, then back to the Bluetooth device to force Teams to reinitialize the audio path.
Confirm Windows sound format and device
1. In Windows, select Start > Settings > System > Sound.
2. Under Output, select your Bluetooth headphones.
3. In Output settings, under Format, ensure a standard format such as 2 channels, 16 bit, 48000 Hz (DVD Quality) is selected. Nonstandard or low-quality formats can cause distortion with some apps.
Re-pair the Bluetooth headphones
1. Select Start > Settings > Bluetooth & devices > Devices.
2. Under Audio, select your headphones, choose Disconnect, then Remove device.
3. Put the headphones into pairing mode per the manufacturer’s instructions.
4. Select Add device > Bluetooth, then select the headphones when they appear.
5. Join a Teams meeting again and test.
Update Windows and Teams
1. Install the latest Windows updates.
2. Make sure the latest version of Teams is installed, then restart Teams and test again.

If static persists only with this one Bluetooth device and Teams, but not with other Bluetooth headsets or speakers, the headset may have a compatibility issue or be starting to fail. Testing with another Bluetooth device can help confirm this.

References:

Answer 2

Vivian-HT 17,895 Microsoft External Staff Moderator

Dear @Kaden Pitcher,

I understand how disruptive this is, especially since your Bluetooth headphones work perfectly for music and videos but become unusable only when you join a Microsoft Teams call.

What you’re experiencing is a known Bluetooth behavior on Windows. When a Teams call starts, Windows automatically switches Bluetooth headphones from stereo (music) mode to hands‑free (call) mode so the microphone can be used. Unfortunately, this hands‑free Bluetooth profile has much lower audio bandwidth, and after certain Windows updates it can result in heavy static or crackling during Teams calls, even though the same headset works fine elsewhere.

At the moment, there isn’t a confirmed permanent fix from Microsoft for this issue, but the following workarounds have helped some customers in enterprise environments:

Step 1: Using Teams on the web, which bypasses the desktop app’s media stack and often keeps Bluetooth audio stable.

Step 2: Disabling the Microsoft Bluetooth LE Enumerator in Device Manager, then re‑pairing the headset. You can review this similar thread for more information: How to PERMANENTLY disable Handsfree Telephony for a bluetooth device in Windows 11?

Step 3: If permitted by IT policy, rolling back the Windows update that introduced the issue, as this behavior has been observed immediately after specific cumulative updates.

For more troubleshooting steps, please refer to these articles: Fix Teams if Your Bluetooth Headset is not Working and [FIXED] Bluetooth Audio Stuttering / Choppy Issue on Windows 11/10

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link

Additionally, you can follow Microsoft’s official guidance for troubleshooting Bluetooth issues on Windows here: Fix Bluetooth problems in Windows and Update Bluetooth drivers in Windows

To better understand what’s causing the Bluetooth static during Microsoft Teams calls, could you please help confirm the following details:

What operating system and version are you using? (For example: Windows 10 or Windows 11, and whether it’s fully up to date.)
Which version of Microsoft Teams are you using? (New Microsoft Teams (work or school), Classic Teams, or Teams on the web)
Have you tested the same Bluetooth headset on another device (another PC or phone) to see if the issue occurs there as well?

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

Thank you for your patience and understanding. I'm looking forward for your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator

2026-03-20T02:59:22.63+00:00

Dear @Kaden Pitcher,

Good day and I hope you're doing well. I just wanted to check in and see if there is any update from you

If you're still facing any problems, please feel free to share more details about the current error or steps you're stuck on. I’ll be happy to assist further.

Looking forward to your update.
Kaden Pitcher 75 Reputation points

2026-03-21T17:25:39.7666667+00:00

Hello,

I'm not sure how to disable LE enumerator, and the other two options you provided aren't available to me at the moment. I'm using windows 11 and it is fully up to date. I'm not using the web Teams, but other than that I'm not sure which version I use. I use it for school though, so it's most likely that. I haven't tested the headphones on another device with teams, but the headset works fine with music and videos on all other devices.

Thanks,
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator

2026-03-24T04:32:07.94+00:00

Dear @Kaden Pitcher,

As a next step, I recommend updating your Bluetooth driver to the latest available version, as Bluetooth audio issues in Microsoft Teams are often related to driver compatibility on Windows 11. In particular, please check the driver for Intel(R) Wireless Bluetooth(R) and install any available updates. For reference: Update Bluetooth drivers in Windows

If updating the driver is not possible, or if the issue started after a recent update, could you try rolling back the Bluetooth driver to a previously working version, as suggested by Tyler Bennett? Since this issue can be related to recent driver updates on Windows 11, reverting to an earlier driver version may help restore stable audio behavior in Microsoft Teams.

For more information, please refer to Roll Back Device Driver to Previous Version in Windows 11 | Windows 11 Forum

Disclaimer: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link

If the issue still persists, if you are using education account, the best course of action is to report this issue to your school’s IT administrator. Since they manage the Teams environment and device policies, they can confirm whether other users are experiencing the same problem, and check if this is a known issue related to recent Windows or Teams updates.

If possible, they can also create a support ticket with Microsoft through the Microsoft Admin Center on behalf of you, which is required for Microsoft to investigate tenant‑wide or organization‑level issues. For reference: Get support for Microsoft 365 for business

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.
Patrick Di Marco 10 Reputation points

2026-03-24T12:21:45.11+00:00

This solution did not work for me or any of my team facing the same issue.
Rune 10 Reputation points

2026-03-24T12:24:23.69+00:00

Same here. The only thing that can globally solve this is if Microsoft releases an update that addresses the problem.
Florian Streck 15 Reputation points

2026-03-24T12:54:55.0333333+00:00

Hi Vivian-HT, this seems to be the completely wrong way for this problem. The issue was introduced by a BT-Driver update and exists in the newest Driver for the Device "Intel(R) Wireless Bluetooth(R)". Rollback to previous Driver (Version 23.160.0.9) solves the Problem.
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator

2026-03-25T03:23:48.71+00:00

Dear @Patrick Di Marco and @Rune,

Thank you for your update. Have you tried the Tyler Bennett's suggestion above? Since this issue can be related to recent driver updates, reverting to an earlier driver version may help restore stable audio behavior in Microsoft Teams.
Rune 10 Reputation points

2026-03-25T07:56:26.0566667+00:00

@Vivian-HT
Yes our organisation and some of our customers have tried Tyler's suggestion , unfortunately it does not work for us. We all use Lenovo computers (desktops and laptops- 2025 or 2026 models)
Rhodes, Christopher (LOT) 5 Reputation points

2026-03-25T14:29:14.3933333+00:00

We have tried anything and everything listed on this page with zero success, insanely loud static only coming through when using blue tooth on Teams, also we are using Dell's Pro Max 16's with Dell Teams branded blue tooth headphones. You would think there would not be a compatibility issue there, and this all seems to be lined up with the latest accumulative update.
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator

2026-03-26T03:02:36.7066667+00:00
Dear @Rune and @Rhodes, Christopher (LOT),

Thank you for your feedback and I truly appreciate your effort.

In this case, to ensure the issue is properly tracked and escalated, I recommend contacting your IT administrator and asking them to report the issue through the Microsoft 365 Admin Center. Submitting the report this way allows Microsoft Support to investigate it in the correct tenant context and route it to the appropriate product team.

Go to the Microsoft 365 admin center at https://admin.microsoft.com, and sign in with an admin account.

In the left-hand navigation of the admin center, go to Health > Service health, or select the Service health card on the Home dashboard.

Selecting Report an issue, and completing the short form

For reference: How to check Microsoft 365 service health

If possible, I recommend that IT Admin create a support ticket with Microsoft through the Microsoft 365 Admin Center, as this allows Microsoft Support to review tenant‑level diagnostics and determine whether the issue is already under investigation or requires further escalation. For reference: Get support for Microsoft 365 for business

Note: Individual users don’t have access to the tools needed to report or troubleshoot organization‑wide issues directly with Microsoft, so involving your IT admin is the most effective way to move this forward.

For now, it may be necessary to wait for an official fix or further update from Microsoft. If I receive any updates, guidance, or confirmation of a resolution from Microsoft, I will reach out to you as soon as possible to share the latest information.

I hope this information is helpful. Thank you for your patience and understanding.
Sam Howle 5 Reputation points

2026-04-13T17:14:29.7+00:00

Hi @Vivian-HT - Unfortunately, my organization does not allow us to change driver settings or rollback microsoft updates. I reached out to my company's IT team and they have stated that doing so would be against their security policies and they do not plan to address this.

Does Microsoft have an ETA on when a fix patch will be released to resolve the underlying problem? That seems to be the only possible way for many of us to have the issue resolved and to use bluetooth headphones again for Microsoft Teams meetings. This is a significant issue for me (and I'm sure many others) as I am expected to be on several Teams calls every day.
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator

2026-04-14T00:25:13.44+00:00

Dear @Sam Howle,

Thank you for checking with your IT team. I understand how impactful this is for your daily Teams meetings.

At this time, there is no permanent fix available yet, and there is currently no publicly announced ETA for a patch.

Since most known workarounds require administrative changes that are often restricted by organizational security policies, you can try to join meetings using the Microsoft Teams web. For reference: Headset not working while teams call

However, if this issue is significantly impacting your daily use, I recommend that IT Admin create a support ticket with Microsoft through the Microsoft 365 Admin Center, as this allows Microsoft Support to review tenant‑level diagnostics and determine whether the issue is already under investigation or requires further escalation. For reference: Get support for Microsoft 365 for business

Thank you for your patience and understanding.
Sam Howle 5 Reputation points

2026-04-14T14:42:22.62+00:00

@Vivian-HT thank you for the response. I've tried using the Teams web app but am experience the same issue. I will continue to follow-up with my company's IT team to submit a request to Microsoft directly. If at any point this bug fix goes into consideration by Microsoft for a patch, even if on a prolonged/tentative timeline, please let us know any information as it becomes available.
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator

2026-04-16T03:13:26.91+00:00

Dear @Sam Howle,

I appreciate your patience and understanding. If there are any updates, guidance, or confirmation of a resolution from Microsoft, I will reach out to you as soon as possible to share the latest information.
Gila Weiss 5 Reputation points

2026-05-17T07:21:30.8366667+00:00

Perhaps you could submit a note to Microsoft that this is a widespread issue?
Vivian-HT 17,895 Reputation points Microsoft External Staff Moderator

2026-05-19T04:26:35.95+00:00

Dear @Gila Weiss,

I completely understand why you would want this to be escalated if it’s affecting multiple users.

As a moderator here, I don’t have the ability to directly submit or escalate issues to Microsoft’s product teams.

If this is impacting your environment, I would strongly recommend that IT Admin create a support ticket with Microsoft through the Microsoft 365 Admin Center, as this allows Microsoft Support to review tenant‑level diagnostics and determine whether the issue is already under investigation or requires further escalation. For reference: Get support for Microsoft 365 for business

Thank you for your patience and understanding.

Answer 3

Tyler Bennett 60

FIXED
For me the solution was using Device Manager to rollback the driver for BlueTooth/Intel(R) Wireless Bluetooth(R) to the earlier working version.
Using Device manager I surveyed everything under "Bluetooth" looking for a driver date that indicated it was recently updated. I found nearly all the drivers were dated 6/21/2006 (this is a new Dell Pro Max MC16250, so somewhat surprising). However, the driver for Intel(R) Wireless Bluetooth(R) was dated 12/18/2025. I did a Roll Back Driver operation on that driver and it rolled back to a driver dated 7/20/2025 and restarted the computer... and the problem appears to be gone now.

Driver withe issue: Intel(R) Wireless Bluetooth(R) | Driver Version: 24.20.03 | Driver Date: 12/18/2025
Driver that Resolved the issue: Intel(R) Wireless Bluetooth(R) | Driver Version: 23.160.0.9 | Driver Date: 7/20/2025

Gavin Collins 5 Reputation points

2026-03-24T10:05:27.59+00:00

This was a resolution for me on the same Dell Pro Max MC16250 machine!
Florian Streck 15 Reputation points

2026-03-24T12:51:15.7+00:00

This solved the problem for me too.
Dell Pro Max 14 MC14250, Win 11 Pro 25H2
Stephen Williams 10 Reputation points

2026-03-24T16:31:09.2966667+00:00

This was my fix as well.
Swing, Tyson 5 Reputation points

2026-03-24T17:06:42.8633333+00:00

This solved the problem on Dell Pro Max 14 MC14250, Win 11 Pro 24H2. This seems to be a Teams issue since no other occurred with audio except for Teams.
JustinDiNardo-6900 0 Reputation points

2026-03-25T16:34:14.1233333+00:00

This worked for me as well. Dell Pro Max MC14250, Win 11 Pro, 25H2
Mejia, Edgar 0 Reputation points

2026-03-25T18:14:26.4966667+00:00

This worked for me and my coworkers, thank you so much for sharing!
ALAMI Hassan 0 Reputation points

2026-03-31T11:29:10.8266667+00:00

This worked for me as well. Here are the full details in case it helps others:

Device: Dell Pro Max 16 MC16250
OS: Windows 11 Pro 24H2
Wireless card: Intel Wi-Fi 7 BE201 (Bluetooth 5.4)

Symptom: Constant loud static/crackling noise when using any Bluetooth headset (audio only, not wired). Affects all Bluetooth audio music, YouTube, Teams calls. Present since day one, regardless of headset model.

Root cause: Buggy Intel Wireless Bluetooth driver pushed via Windows Update.

❌ Faulty driver: Intel(R) Wireless Bluetooth Version 24.20.03
✅ Working driver: Intel(R) Wireless Bluetooth Version 23.160.0.9

Fix: Device Manager ▶️ Bluetooth ▶️ Intel(R) Wireless Bluetooth ▶️ Properties ▶️ Driver tab ▶️ Roll Back Driver ▶️ Restart.

The static noise disappeared immediately after rollback.
Jens 5 Reputation points

2026-04-07T09:25:58.83+00:00

It took me way to long to find this article.

I tried to update the Wireless Bluetooth driver to a newer version(24.30.01), to resolve the issue. It did not work.

I even installed a different wireless card(WiFi 6 AX201), it did not resolve the issue.

At this point I could not roll back to the working driver. so I installed a different one, link is below.

Symptom: When mic got enabled by for example making a call, a loud static noise was heard.

Device: Dell Pro Max 16 MC16250

OS: Windows 11 Pro 24H2

Wireless card: Intel Wi-Fi 7 BE201 and Intel WiFi 6 AX201

❌ Faulty drivers: Intel(R) Wireless Bluetooth Version 24.20.03 and 24.30.01

✅ Working driver: Intel(R) Wireless Bluetooth Version 24.10.04

I needed to delete the driver first with the installer, before I could install the older driver.
VB 0 Reputation points

2026-04-07T14:28:30.7066667+00:00

This fixed it for me as well. Dell Pro Max 16 MC16250, Windows 11 Pro, 24H2.
Lars Larsen 21 Reputation points

2026-04-08T08:11:19.32+00:00

Worked for me too. Dell Pro Max. Thanks!
Gary-7174 0 Reputation points

2026-04-09T14:56:55.77+00:00

Using 24.10.0.4 version of the Intel driver worked for me too. Thank you! Dell Pro Max 16 MC16250.
Now if I could only find a solution for my random reboots.

Answer 4

Levi Hart 0

My organization was having the same issue. I found this video that explains a fix that we used.

https://www.youtube.com/watch?v=Qdq2t01e3ko

uyro125 5 Reputation points

2026-04-20T16:39:34.4566667+00:00

This disables the Mic. It "fixes" the static but you lose your Mic. Does your mic work now?

Answer 5

Chia-wen Chang 0

Fixed my issue by disabling the Bluetooth Device (RFCOMM Protocol TDI). Thanks for the hero in comments.

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