Urgent: Tenant Reactivation Request - AADSTS5000225 (Inactivity Block)

Question

Urgent: Tenant Reactivation Request - AADSTS5000225 (Inactivity Block)

Arthur Souza Rodrigues 0

I am writing to request the immediate reactivation of my Microsoft Entra ID (Azure AD) tenant, which has been blocked due to inactivity (Error: AADSTS5000225).

This tenant is required for ongoing development and testing. Please find the diagnostic details below to facilitate the restoration:

I would appreciate it if the tenant could be reactivated as soon as possible. Please let me know if any further verification is required.

VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-18T07:29:47.5833333+00:00

Hello Arthur Souza Rodrigues,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-19T10:17:39.5566667+00:00

Arthur Souza Rodrigues could you please share the requested details in private message.

1 answer

Your answer

VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-18T07:29:47.5833333+00:00

Hello Arthur Souza Rodrigues,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-19T10:17:39.5566667+00:00

Arthur Souza Rodrigues could you please share the requested details in private message.

Answer 1

The error AADSTS5000225 indicates that the Microsoft Entra ID tenant is blocked due to inactivity.

Tenant reactivation cannot be performed from the portal or by changing configuration; it must be handled by Microsoft support and is only possible within a limited time window.

Action steps:

Verify the 20‑day window
- A tenant that is blocked due to inactivity can be reactivated only within 20 days of entering the inactive state.
- After 20 days in this state, the tenant is permanently deleted and cannot be recovered.
Contact Microsoft to request reactivation (tenant admin required)
- A tenant administrator must contact Microsoft support using the global support phone numbers listed here: https://support.microsoft.com/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
- Provide the tenant details and the AADSTS5000225 error, along with any correlation/trace IDs and timestamps, to help support locate the issue.
- Do not open multiple support requests for the same tenant; wait for a decision on the existing case.
If the tenant is past the recovery period
- If more than 20 days have passed since the tenant became inaccessible due to inactivity, the tenant is deleted and cannot be restored.
- In that case, a new tenant must be created and configured for development and testing.

While waiting for resolution, minimize authentication attempts against the blocked tenant to avoid unnecessary traffic.

References: