AADSTS5000225

Question

AADSTS5000225

Arthur Souza Rodrigues 0

I'd appreciate it if it could be reactivated.

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: eeb44403-4c53-4a71-9667-f9ab2dab1400 Correlation ID: 019cffa0-44c2-7991-a42f-3248c3789f81 Timestamp: 2026-03-18 06:26:59Z

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Debugging information

Browser ID: c975c33e-f310-44c6-ab09-162f49c95f78

Thanmayi Godithi 11,905 Reputation points Microsoft External Staff Moderator

2026-03-18T08:09:05.83+00:00

Hi Arthur Souza Rodrigues ,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email id - associated

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

1 answer

Your answer

Thanmayi Godithi 11,905 Reputation points Microsoft External Staff Moderator

2026-03-18T08:09:05.83+00:00

Hi Arthur Souza Rodrigues ,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email id - associated

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant is in an inactive, blocked state as part of the tenant lifecycle. While in this state, sign-in to Azure and related services is blocked.

Key points from the tenant lifecycle behavior:

When a tenant is marked inactive, sign-ins are blocked and the AADSTS5000225 error is expected.
Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
If the tenant remains inactive for more than 20 days after being blocked, it is deleted and cannot be recovered.

To attempt reactivation (only possible if the block started less than 20 days ago):

Have a tenant administrator contact Microsoft support using the global support phone numbers listed in the tenant-inactivity guidance.
Do not open multiple support requests for the same tenant; wait for the decision on the existing case.

If the tenant has been blocked for more than 20 days, it has been or will be deleted and cannot be reactivated. In that case, a new tenant must be created and used going forward.

Some users in similar situations have also:

Tried signing in directly to the tenant in Azure portal using https://portal.azure.com/<TenantId> or https://portal.azure.com/<yourTenantName>.onmicrosoft.com.
If unable to recover the old tenant, created a new tenant from the Entra admin center (Entra ID → Manage tenants → Create new tenant) and then used that new tenant domain in the Azure portal URL.

However, none of these steps can bypass the 20‑day limit: if the tenant is past that window, only creating/using a new tenant is possible.

References: