I still need help with request number is <Moderation note: Personal information removed>

Support requests with a specific case or request number cannot be accessed or modified here.

To continue getting help on an existing Outlook.com or Outlook-related support case, use one of these options:

1. If the issue is with Outlook.com and signing in is possible:
   • Open Outlook.com in a supported browser.
   • Select Help on the menu bar.
   • Enter the problem description and, where possible, include the existing request number in the text so the agent can locate and continue the case.
   • If self-help does not resolve the issue, scroll down to Still need help? and select Yes to contact support.
2. If signing in to Outlook.com is not possible:
   • Use this link for Outlook.com sign-in help: https://go.microsoft.com/fwlink/?linkid=2194326
   • Follow the guidance there to regain access, then return to Outlook.com and use Help as above to reference the existing request number.
3. For other Microsoft account, subscription, or product issues related to the same case number:
   • Visit Account & Billing Help: https://go.microsoft.com/fwlink/?linkid=2189071
   • Or, to troubleshoot other Microsoft products and services, enter the problem here: https://go.microsoft.com/fwlink/?linkid=2189072

If community-based assistance is preferred, post details of the unresolved issue (excluding any sensitive data) in the Outlook.com Community: https://go.microsoft.com/fwlink/?linkid=2189073 and mention that there is an existing support request number so other users or moderators can provide guidance.

References:

• Fixes or workarounds for recent issues on Outlook.com
• Manage tasks with To Do in Outlook
• Outlook.com folders disappear or go back to a previous name
• Supported browsers for Outlook on the web and Outlook.com
• Customize actions on your messages in Outlook.com