donation issue in the microsoft points

Dear Saif Hasan Ghazi, 

I understand how frustrating this can be, especially when you’re trying to do something positive by donating your Microsoft Rewards points. Thank you as well for taking the time to support a good cause through the Rewards program. At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically includes the most relevant checks for this scenario. Additionally, you may try the steps below: 

• Open the Microsoft Rewards Donate page directly while signed in and check whether the nonprofit still appears there for your account. If the organization is not shown in the current catalog, the item may not be available for redemption at this time.  
• Sign out of all Microsoft tabs, close the browser completely, then reopen it and sign back in using only the Microsoft account that holds the Rewards points. Donation redemption depends on the correct sign-in state for the active Rewards account.  
• Clear cookies/site data for Microsoft Rewards-related pages, then test again in an InPrivate/Incognito window.  
• Try a different browser or another device to compare the behavior.  
• Review the country/region on your Microsoft account and compare it with the location from which you are currently accessing Rewards. Microsoft notes that Rewards offers and redemption catalogs vary by region. For more information, please visit Microsoft Rewards regions - Microsoft Support 

I hope these steps help allow you to redeem your Microsoft Rewards points successfully. Wishing you a smooth experience with Microsoft Rewards. 

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