I can't check my emails through MSN for 4 days straight

Christopher Sheehy 0 Reputation points
2026-03-16T17:25:08.88+00:00

Please help, this has been happening for months. I can't check my emails through MSN, at sign in passwords are not recognized even after changing them! Can't receive code, no one to help...frustrating

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  1. AI answer

    2026-03-16T17:25:28.4233333+00:00

    Follow these steps in order, based on what has already been tried:

    1. Check for verification-code delivery issues
    • Make sure the verification code is being sent to the correct phone number or email (primary alias or a security email/phone that was previously added as a way to verify sign-in).
    • If codes are sent by email, check the junk/spam folder for messages from @accountprotection.microsoft.com and mark that sender as trusted.
    • If codes are sent by SMS:
      • Ensure the phone does not block texts from unknown numbers.
      • Confirm the inbox is not full and the messaging app is working.
      • Do not use a VOIP number; only a mobile number can receive verification codes.
    1. Avoid excessive attempts
    • Repeated password resets and code requests can cause a temporary block where Microsoft stops sending codes or shows messages like “Try another verification method.”
    • Stop trying repeatedly for a while. If there is a temporary block or heavy compromised traffic from the region, it usually clears automatically after some time. Waiting 24 hours (and up to a week in persistent cases) without repeated attempts can help.
    1. Try different sign-in methods and networks
    • If one verification method is blocked, try another method already on the account (for example, switch from SMS to an alternate email, or vice versa).
    • Try signing in or resetting the password using:
      • A different browser.
      • InPrivate/Incognito mode.
      • A different network (switch between Wi‑Fi and mobile data, or try another Wi‑Fi network).
    1. Use the Microsoft sign-in helper
    • For sign-in issues (password not recognized, codes not arriving, or account possibly blocked), run the sign-in helper tool to identify the exact problem and see available support options:
    1. If still unable to sign in or receive codes
    • If verification codes still do not arrive and no method works, it may be necessary to wait until access to the registered phone/email is possible or until any security block clears.
    • If the account is locked or flagged for unusual activity, verification messages may not go through until that security state is resolved automatically.
    • For additional technical help (not for sending codes or changing account details), contact support:

    Note: Support agents cannot send verification codes, password reset links, or directly change account details for security reasons. Recovery must go through the automated sign-in and verification flows.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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