Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: afd3fd12-053b-4f2e-a13a-16bf0d

Question

Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: afd3fd12-053b-4f2e-a13a-16bf0d

Pedro Kleiz 0

Como faço para recuperar por favor?

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: afd3fd12-053b-4f2e-a13a-16bf0d660100 Correlation ID: 019cf374-e298-7906-8183-84fce4f8ac43 Timestamp: 2026-03-15 21:44:10Z

Thanmayi Godithi 11,905 Reputation points Microsoft External Staff Moderator

2026-03-16T10:07:20.7666667+00:00

Hello @Pedro Kleiz ,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the details requested over private message.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

1 answer

Your answer

Thanmayi Godithi 11,905 Reputation points Microsoft External Staff Moderator

2026-03-16T10:07:20.7666667+00:00

Hello @Pedro Kleiz ,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the details requested over private message.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant is in an inactive (blocked) state as part of the tenant lifecycle. A blocked tenant can only be reactivated for a short period; after that it is permanently deleted.

From the documented behavior:

When a tenant is blocked due to inactivity, sign-ins are rejected with AADSTS5000225.
Administrators can request reactivation only within 20 days after the tenant becomes inaccessible.
After 20 days in this blocked state, the tenant is deleted and cannot be recovered.

To attempt recovery (only possible if the tenant has been blocked for less than 20 days):

A tenant administrator must contact Microsoft support using the global support phone numbers listed in the documentation.
Do not open multiple support cases for the same issue; wait for the response and decision on the existing case.

If the tenant has been blocked for more than 20 days, it is deleted and cannot be restored. In that case, a new tenant must be created.

References: