Unable to login to Azure

The error message AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra (Azure AD) tenant backing the Azure subscription has been marked inactive and blocked from sign-in.

Key points from the documented behavior:

• A tenant that remains inactive for more than 200 days past the billing cycle can be blocked from sign-in with error AADSTS5000225.
• Twenty days after the login block is applied, the tenant is permanently deleted and cannot be recovered.

Resolution options depend on how long the tenant has been blocked:

1. If the tenant has been blocked for less than 20 days
   • The tenant can still be unblocked.
   • Open a support case with Microsoft (for example via Azure support or through the Microsoft 365/Azure support channels) and provide the tenant details and the error code AADSTS5000225 so support can review and, if eligible, unblock the tenant.
2. If the tenant has been blocked for more than 20 days
   • The tenant is permanently deleted and cannot be recovered.
   • In this case, a new tenant must be created and any required resources or configurations must be recreated in the new tenant.

In some free/trial scenarios, users have been able to resolve access issues by returning to the Azure signup flow and completing an upgrade to a pay-as-you-go account when prompted, which reactivates use of remaining free services. This only works if the tenant has not passed the permanent deletion window.

Because tenant unblock and recovery actions are handled only by Microsoft support and depend on exact dates and billing state, the next step is to contact Microsoft support with the tenant ID and this error code so they can confirm whether the tenant is still recoverable and perform the appropriate action.

References:

• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A