How to create new tenant if I got Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

Question

How to create new tenant if I got Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

Siddharth Mishra 0

My tenant has been deleted I guess due to inactivity. How to recover.

Thanmayi Godithi 11,905 Reputation points Microsoft External Staff Moderator

2026-03-17T09:47:05.18+00:00

Hello Siddharth Mishra ,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email id - associated

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

1 answer

Your answer

Thanmayi Godithi 11,905 Reputation points Microsoft External Staff Moderator

2026-03-17T09:47:05.18+00:00

Hello Siddharth Mishra ,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email id - associated

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

Answer 1

The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means the tenant was marked inactive and then blocked. What can be done depends on how long it has been in this state.

If the tenant has been inactive/blocked for less than 20 days
- Administrators can request reactivation.
- The tenant administrator must contact Microsoft support using the global support phone numbers listed in the documentation.
- Do not open multiple support cases for the same issue; wait for the decision on the first case.
If the tenant has been inactive/blocked for more than 20 days
- After 20 days in the inaccessible state, the tenant is permanently deleted and cannot be recovered.
- In this case, recovery of that specific tenant is not possible.
- A new tenant must be created if Microsoft Entra services are still needed.
Creating a new Microsoft Entra tenant
- Sign in to the Azure portal: https://portal.azure.com.
- Go to Microsoft Entra ID → Overview → Manage tenants.
- Select Create.
- On the Basics tab, choose the tenant type (for example, Microsoft Entra ID for a standard organization tenant).
- On the Configuration tab, provide:
  - Organization name
  - Initial domain name (<name>.onmicrosoft.com)
  - Country/region
- Complete the wizard and wait for the tenant to be created.
- Note: Only paid customers can create a new workforce tenant from the Entra admin center; free or trial-only users who need a new tenant must sign up for a new free Azure account as described in the documentation.
If access to the old tenant is also blocked because of account/admin issues
- Recovery of tenant access (for example, if the global admin left or credentials are lost) must go through Microsoft 365/Microsoft Entra support with identity verification.
- Microsoft cannot bypass identity verification or change tenant ownership outside these processes.

In summary: if the tenant has been blocked for fewer than 20 days, contact Microsoft support immediately to request reactivation. If it has been more than 20 days, the tenant is deleted and a new Microsoft Entra tenant must be created and configured.

References: