Sending, receiving, and organizing email in Outlook.com
Canceling a paid Microsoft 365/Outlook.com-related or premium subscription does not delete the underlying Outlook.com/Hotmail/MSN email account. The account and email address remain, but the premium benefits stop.
From the provided context, when a Microsoft 365 or Outlook.com premium-type subscription is canceled or expires:
- The mailbox and email address continue to exist and can still be used.
- Premium benefits such as an ad‑free inbox and higher mailbox/storage limits are removed.
- For Microsoft 365 subscriptions, storage reverts to the free limits (5 GB cloud storage including OneDrive and Outlook.com attachments, and 15 GB Outlook.com mailbox). If usage is above the free allowance:
- Sending/receiving email in Outlook.com can be blocked until storage is reduced.
So, canceling the premium subscription stops the extra paid features and higher limits, but the email address itself continues to exist; it is not deleted just because the subscription is canceled.
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