This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

Question

This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

dimitris fragkiadakis 0

I re-sign in to my personal ms azure account after a while, i re-submitted my details including my credit card but i cannot log in. I also got the verification email.

VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-13T15:00:20.49+00:00

Hello dimitris fragkiadakis,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-17T11:50:59.5433333+00:00

dimitris fragkiadakis could you please share the requested details in private message.

1 answer

Your answer

VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-13T15:00:20.49+00:00

Hello dimitris fragkiadakis,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-17T11:50:59.5433333+00:00

dimitris fragkiadakis could you please share the requested details in private message.

Answer 1

The error indicates that the Azure AD tenant behind the personal Azure subscription has been blocked due to inactivity (AADSTS5000225). When a tenant is blocked this way, normal sign-in to Azure resources is prevented until it is either reactivated (within a limited time window) or permanently deleted.

Based on the documented behavior:

A tenant that becomes inactive is put into a blocked state and sign-ins fail with:
- AADSTS5000225: This tenant has been blocked due to inactivity.
Administrators have up to 20 days from when the tenant enters this inactive/blocked state to request reactivation.
After 20 days in this state, the tenant is deleted and cannot be recovered.

To proceed:

If the tenant has been blocked for less than 20 days:
- As the tenant administrator, contact Microsoft support and request tenant reactivation. Use the global support phone numbers listed under “Administrators” in the tenant-inactivity guidance.
- Do not open multiple support cases for the same issue; wait for the response on the first case.
If the tenant has been blocked for more than 20 days:
- The tenant is deleted and cannot be restored. In that case, a new tenant must be created and associated with the Azure account.

Additional practical options shown in similar cases:

Try signing in directly to the Azure portal with the tenant identifier in the URL, for example:
- https://portal.azure.com/<TenantId> or
- https://portal.azure.com/<yourTenantName>.onmicrosoft.com This sometimes allows access to tenant management to open a support ticket if still within the recovery window.
If the tenant is unrecoverable and access to Azure is still needed under the same Microsoft account, create a new tenant from Entra ID:
1. Sign in to https://entra.microsoft.com/.
2. Go to Entra ID → Overview → Manage tenants.
3. Create a new tenant and note its domain name.
4. Then access Azure portal using https://portal.azure.com/<newTenantDomain>.

If the original tenant is still within the 20‑day window, the primary and recommended path is to contact Microsoft using the global support phone numbers and request reactivation of the blocked tenant.

References: