How to fix ERROR_VUE_WIDE_BLOCK

Shreya Mangaonkar 15 Reputation points
2026-03-13T13:34:13.94+00:00

getting error when submitting address for exam.

Error - We encountered an unexpected error. Please try again later. If this issue continues, please contact site support

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  1. AI answer

    2026-03-13T13:34:25.54+00:00

    ERROR_VUE_WIDE_BLOCK indicates that the Pearson VUE account is blocked, typically due to multiple failed payment attempts while scheduling an exam.

    To fix this and complete the exam registration, contact Pearson VUE support and ask them to remove the block from the account. Use the Pearson VUE support link provided on the Microsoft Certification support page at https://aka.ms/CertificationSupport and work with Pearson VUE to clear the block, then try scheduling the exam again.

    If the issue persists but no ERROR_VUE_WIDE_BLOCK appears in the URL, or if the page simply shows an “unexpected error” without that code, open a case with Microsoft Credentials/Certification support at https://learn.microsoft.com/en-us/credentials/support/help so a support agent can review the certification profile and scheduling flow.

    References:

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