I am unable to view my certificate in my profile.

yamala, Santhi 10 Reputation points
2026-03-13T09:56:01.5233333+00:00

I have written the exam and no certification has been in my profile.

I received an email of passing my exam.

How download my certificate.

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  1. AI answer

    2026-03-13T09:56:20.1033333+00:00

    Use these steps to find and download the certificate after passing the exam:

    1. Verify that the exam result is in the correct Learn profile
      • Sign in to Microsoft Learn with the same account used to register for and take the exam.
      • Make sure no other Microsoft accounts are signed in in the browser.
      • If there might be multiple profiles (work/school and personal), sign out and try each possible account.
      • In the profile, check the Credentials → Certifications (or Transcript) area to confirm the exam is listed.
    2. Allow up to 24 hours for the certification to appear
      • For most exams, results can take up to 24 hours to show in the Learn profile’s Certifications tab after passing the exam.
    3. Access and save the certificate
      • Go to the Certifications/credentials area in the Learn profile.
      • If the certification is visible, open it and use the View/Print option, then choose Save to PDF from the print dialog to keep a copy. Certificates are no longer provided as direct downloads; they must be viewed/printed and saved as PDF.
    4. If the certification or certificate still does not appear
      • First, confirm that all requirements for the certification are met (for multi‑exam certifications, the certificate is only issued after all required exams are passed).
      • If it is still missing or cannot be downloaded, submit a request to Microsoft Credentials Support so the certification team can check the account and fix missing achievements or access issues.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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