Designer issues. Quality is horrible!

Question

Designer issues. Quality is horrible!

Drayton 15

I upgraded to 365 Premium last month in order to have more AI credits. Right before the end of the month designer just quit it seems like. I was getting 4 very good quality images for each prompt. Now it takes forever to get 1 very poor quality image. I can go over to greeting cards and create 4 images that are close in quality but it adds text that I don't want or need. I contacted support, they said it was on their end, escalated me 3 times and said they would get back with me in 24-48 hours with an answer. Thats been a week ago. Anyone else having these issues and know how to fix it?

Andi 20 Reputation points

2026-03-15T14:44:39.19+00:00

The new pictures created under Microsoft are so bad, they can‘t be used in a professional context. The instructions are not considered. The result is outdated and does not fit modern requirements. Compared to former results the pictures are now hoerible and cannot be used.
Roque Gamer 15 Reputation points

2026-03-24T14:54:05.34+00:00

Microsoft Designer changed and it's not usable. I saw a different with leonardo ai too. Everyone seems to be using a universal systems effecting everyone's platform. Designer use to give me 4 images now it's one kidlike image.
Drayton 15 Reputation points

2026-03-26T15:43:54.19+00:00

I actually used CoPilot chat and asked what the problem was. It walked me through multiple steps and processes to make sure it wasn't on my end. I even tried VPNs outside my region and it didn't work. CoPilot chat is saying its a Microsoft backend problem and they have to fix it. Well, they obviously don't want to fix it and want to lose their customers. If they cant get it figured out soon and give all their customers an update of some sort, I will cancel my subscription. There are too many other options out there to stick with one that doesnt seem to care that people are paying lots of money and expect the product to work.... Rant over..lol
Pamela Bloem 0 Reputation points

2026-04-19T10:55:55.34+00:00

Microsoft Designer sucks now! I am going to have to cancel my subscription; it is not worth paying for this kind of service!
Wilma Rösch 0 Reputation points

2026-06-16T11:47:27.11+00:00

huge designer issues.old projects look normal in preview vut are completely distorted when you click on them. contacted support multiple time! some were helpfull and tried to fix the problem but unfortunately didnt. the conclusion is thet it is a microsoft problem because its happening von my phone and on my laptop!direct feedback feature on the designer project was sent 3 times but no respond/fix afterwards even thoug i was told that it should be fixed within 48h .its been more than a week! yesterday i was told to call the buisness support. i m only having the private person plan so i cant! i m paying for a product, doesnt work and now i should pay more to get a issue fixed taht is not on my side???

2 answers

Your answer

Andi 20 Reputation points

2026-03-15T14:44:39.19+00:00

The new pictures created under Microsoft are so bad, they can‘t be used in a professional context. The instructions are not considered. The result is outdated and does not fit modern requirements. Compared to former results the pictures are now hoerible and cannot be used.
Roque Gamer 15 Reputation points

2026-03-24T14:54:05.34+00:00

Microsoft Designer changed and it's not usable. I saw a different with leonardo ai too. Everyone seems to be using a universal systems effecting everyone's platform. Designer use to give me 4 images now it's one kidlike image.
Drayton 15 Reputation points

2026-03-26T15:43:54.19+00:00

I actually used CoPilot chat and asked what the problem was. It walked me through multiple steps and processes to make sure it wasn't on my end. I even tried VPNs outside my region and it didn't work. CoPilot chat is saying its a Microsoft backend problem and they have to fix it. Well, they obviously don't want to fix it and want to lose their customers. If they cant get it figured out soon and give all their customers an update of some sort, I will cancel my subscription. There are too many other options out there to stick with one that doesnt seem to care that people are paying lots of money and expect the product to work.... Rant over..lol
Pamela Bloem 0 Reputation points

2026-04-19T10:55:55.34+00:00

Microsoft Designer sucks now! I am going to have to cancel my subscription; it is not worth paying for this kind of service!
Wilma Rösch 0 Reputation points

2026-06-16T11:47:27.11+00:00

huge designer issues.old projects look normal in preview vut are completely distorted when you click on them. contacted support multiple time! some were helpfull and tried to fix the problem but unfortunately didnt. the conclusion is thet it is a microsoft problem because its happening von my phone and on my laptop!direct feedback feature on the designer project was sent 3 times but no respond/fix afterwards even thoug i was told that it should be fixed within 48h .its been more than a week! yesterday i was told to call the buisness support. i m only having the private person plan so i cant! i m paying for a product, doesnt work and now i should pay more to get a issue fixed taht is not on my side???

Answer 1

Designer behavior and performance are controlled entirely on the service side, so there is no local “fix” when image count, speed, or quality suddenly change while the subscription and sign-in are correct.

From the available information:

Designer is free to use, but creation frequency and access to some AI capabilities can depend on subscription and AI credits. A Microsoft 365 Personal, Family, or Premium subscription provides AI credits that can be used in Designer and other apps.
Boosts in Designer have been removed; now “every image is automatically boosted,” and creation speed no longer varies based on creation frequency. That means changes in how many images are returned or how fast they appear are managed by the service and may change over time.
Some AI features (including in Designer) are restricted by age and region. If an account does not meet the age requirements, certain AI features can be limited or removed, even if the subscription is valid.
When Microsoft support has already confirmed an issue “on their end” and escalated it, further troubleshooting is not possible from the client side. Resolution depends on the service team and support case follow‑up.

Given this, the only supported paths are:

Confirm continued access and sign‑in with the correct Microsoft account that holds the 365 Premium subscription.
Ensure the account meets regional age requirements for AI features.
Continue working with Microsoft support on the existing escalation, since changes in image count, speed, or quality after an upgrade are controlled by the backend service and not configurable by the user.

There is no documented client-side setting to restore the previous behavior of four high‑quality images per prompt or to change the new boosted behavior.

References:

Answer 2

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