Exam for Microsoft

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Exam for Microsoft

Brandon Chapp 0

I am trying to get a refund for an exam what number do I call or where do I look? Move form: Community Center | Not monitored

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3 answers

Answer 1

Julian Sharp 43,441

https://learn.microsoft.com/en-us/credentials/support/reschedule-and-cancellation-policy

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Answer 2

Katerina-N 9,305 Microsoft External Staff Moderator

Hello Brandon Chapp,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with Microsoft exam refund contact. I truly understand how you feel. Let me assist you go through this situation.

With your situation, you are asking for refund on Microsoft exam. It does not handle exam refunds by phone. Refunds and billing are handled by the exam provider, usually Pearson VUE, and in some cases by Microsoft Credentials Support—not Microsoft 365 billing support.

Open Pearson VUE support Pearson VUE – Contact Us
Choose “Test‑taker”
Select Microsoft as the exam program
Pick Chat, Email, or Phone

Phone numbers (if available in your region):

US: 877‑551‑7587
International: +1‑312‑312‑5310
Provide:
- Microsoft email used for the exam
- Exam name
- Exam date
- Reason (cancelled ≥24h / exam cancelled by provider)

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Kasra ghasemi 20 Reputation points

2026-09-14T20:55:01.99+00:00

Hello Microsoft,

I would like to formally report an issue I experienced today with your exam delivery partner, Pearson VUE.

I was scheduled to take the SC‑300 exam at 9:45 AM EST and arrived 30 minutes early, as recommended. I downloaded the exam software, completed all required steps, and submitted the six mandatory room photos. After that, the system proceeded to the terms and conditions.

At this point, a chat window appeared and an agent instructed me to change my camera angle and place the webcam on top of my monitor. I was using a PC with a webcam mounted on a tripod, so adjusting the setup required a moment. While I was repositioning the camera, the system suddenly displayed a message stating that I had left the session, and I was immediately blocked from continuing the exam.

I need to emphasize that the chat was not functioning properly. The exam software locks the system, preventing any adjustments to camera settings, zoom, or configuration. This is a standard wired webcam, not an action camera, and repositioning it requires physical movement. Despite this, the agent did not provide any assistance. I verbally asked for help multiple times, but the proctor did not respond, which felt negligent and dismissive.

This occurred around 9:25 AM, well before the scheduled exam time. I arrived early specifically to avoid issues like this. I had already submitted six room photos, a selfie, and completed the webcam test. If the camera angle was unacceptable, I should have been notified before proceeding to the terms and conditions.

I prepared extensively for this exam and took a day off work to complete it. The proctor’s lack of communication and abrupt termination of the session resulted in a complete loss of my exam opportunity. Considering the exam fee of $225, it is concerning that Pearson VUE did not provide basic support—such as a brief video call or clearer guidance—to resolve a simple camera‑angle issue.

I respectfully request that Microsoft review this incident and assist in resolving the matter, as the experience with Pearson VUE today was unacceptable and prevented me from taking the exam I prepared for.

Thank you for your attention.
Julian Sharp 43,441 Reputation points

2026-09-14T21:11:36.8666667+00:00

@Kasra ghasemi Create your own question

Answer 3

Refunds are not offered for Microsoft certification exams that are not passed or for missed exam appointments.

For other exam-related issues (such as cancellations by the test provider or offer-related scheduling problems), support is provided online rather than by a direct phone number:

For general exam policies, including cancellations and rescheduling, review the exam FAQ and policies.
If the exam was scheduled through a special offer (for example, an Ignite Cloud Skills Challenge free exam), use Microsoft Certification Support:
- For Ignite 2020 offer issues: Microsoft Certification Support
- For Ignite 2021 offer issues: Microsoft Certification Support
If the exam appointment was cancelled by Pearson VUE (for example, due to test center closure), Pearson VUE should issue a refund or reinstate the voucher automatically. If that did not happen, contact Pearson VUE support.

Key policy point:

“If I do not pass an exam, can I have a refund?” – No. Microsoft does not offer refunds for exams that are not passed or for missed exam appointments.

References: