Sway has been down for a week

Hello @Samina Khan,  

Welcome to Microsoft Q&A forum.  

I understand how important Sway is for your organization, especially when it’s used across multiple schools.  

I’m aware of an ongoing service issue impacting Sway for certain Microsoft 365 tenants, which may result in long loading times, intermittent access issues, or difficulty using core Sway features. 

• Microsoft is actively investigating the underlying cause of this Sway service degradation. 
• Targeted fixes and service‑level adjustments are currently being rolled out to reduce the impact on affected tenants. 
• The issue has not yet been fully resolved, and users may continue to experience performance problems when accessing Sway. 

I sincerely apologize for the inconvenience this ongoing issue may be causing. I understand how critical reliable Sway access is, and I appreciate your patience while Microsoft works to restore full functionality as quickly as possible. 

Thank you again for your understanding. Although I can’t confirm an exact resolution date at this time, I’ll share updates as soon as more information becomes available.

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