Not registering games for monthly 4 and 8 pack

Angelic Devi1 0 Reputation points
2026-03-11T05:08:24.14+00:00

I am getting rewards daily for playing a game pass game. It registered my first three games of the month for the 4 and 8 monthly pack, but since then, it has stopped at 3 with no further progress. I have played 3 more games, a couple that have counted in previous months, like power wash simulator, and even two consecutive days play of an hour plus have not counted. I deleted and reinstalled the app, hard reset the Xbox.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. AI answer

    2026-03-11T05:08:37.5333333+00:00

    Monthly punch cards and “play a Game Pass game” tasks in Microsoft Rewards can stop progressing when the account or activity is flagged as not meeting program rules, or when there is a sync/account issue.

    Based on the described behavior (stuck at 3/4 or 3/8 despite playing eligible titles and already trying reinstalling the app and hard‑resetting the console), the remaining troubleshooting and escalation path is:

    1. Confirm account and region
      • Ensure the Xbox profile is signed in with the same Microsoft account that is enrolled in Microsoft Rewards.
      • Confirm that the account is in a supported Rewards market (Australia, Belgium, Brazil, Canada, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Taiwan, the United Kingdom, or the United States). Rewards progress is not guaranteed outside these regions.
    2. Check for account restrictions or policy issues
      • If the system detects activity that may violate Rewards policy (for example, earning from outside the current market, or other terms-of-use issues), points and progress can stop updating.
      • The Rewards FAQ notes that attempting to earn points from outside the current market is a violation of program policy and can affect balance and earning.
    3. Verify that Rewards is updating at all
      • Check the overall Microsoft Rewards balance and dashboard (on web or console) to see if any other activities are updating normally.
      • If the balance or dashboard is not updating as expected, this indicates a broader Rewards-account issue rather than just the punch card.
    4. Contact Microsoft Rewards support
      • Because console resets and app reinstalls did not resolve the issue and community members cannot access or fix account-level flags, the next step is to have the Rewards team review the account directly.
      • Use the Microsoft Rewards support channel to open a ticket, describe that the monthly Game Pass punch card is stuck at 3/4 or 3/8, list the games and dates played, and ask them to check for any account restrictions or tracking issues.

    If the account is in good standing and in a supported region, only Microsoft Rewards Customer Support can correct or explain missing progress on these specific monthly objectives.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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