Microsoft Exam DP-700

To reschedule the DP-700 exam after a technical issue with Pearson VUE, follow these steps:

1. Try rescheduling through your Certification Dashboard
   • Go to the Microsoft Certification dashboard and locate the DP-700 exam appointment.
   • If the appointment is still active and within the allowed window, attempt to reschedule it directly from there. This is the standard way to move an exam booking.
2. Contact Pearson VUE support if the booking is blocked or not changeable
   • If the exam cannot be rescheduled online, or if there was a technical failure during the OnVUE launch/check-in, contact Pearson VUE support using the Microsoft-specific Pearson VUE contact page referenced in the documentation. Explain clearly:
     • Exam: DP-700
     • Date/time of the attempt
     • That the Pearson VUE application would not let you sign in/start the exam
     • That you contacted Pearson chat during the issue
   • Ask them to confirm whether a Pearson VUE case was created for your incident and whether the appointment can be reinstated or moved.
3. If Pearson VUE will not resolve it, contact Microsoft Certification/Credentials Support
   • Use Microsoft Certification Support / Credentials Support as indicated in the documentation:
     • For general certification/exam issues and cases where Pearson VUE directs you back to Microsoft, submit a support request via:
       • Microsoft Certification Support: https://aka.ms/CertificationSupport
       • Or Credentials Support help page: https://learn.microsoft.com/en-us/credentials/support/help
   • In the support request, include:
     • Exam name and code (DP-700)
     • Date/time of scheduled exam
     • Description of the technical issue (unable to log in to Pearson VUE app within the 10-minute window)
     • Confirmation that Pearson VUE refused to fix it and redirected you to Microsoft
     • Any Pearson VUE case number or chat transcript reference, if available
   • Ask explicitly for:
     • Rescheduling of the missed exam due to technical issues with the Pearson VUE platform
4. If a Pearson VUE case exists, request a waiting-period waiver (if needed)
   • If the attempt was counted as a failed delivery and you are blocked by a retake waiting period, you may request a waiver of the waiting period from Microsoft Training, Certification, and Program Support, but only if Pearson VUE created a case for connectivity/equipment/technical failure. The waiver request must include the Pearson VUE case number.
5. For future online exams
   • When launching an online exam, follow the documented process:
     • Start from the Certifications page, use “Go to the exam” to reach Pearson VUE.
     • Select the exam under “Purchased Online Exams,” then “Begin exam,” complete self-check-in, and wait for the greeter and proctor.
   • If no proctor or platform response occurs within 30 minutes after check-in, use Pearson OnVUE Support live chat immediately, as recommended in the online exam guidance.

Because the platform issue occurred on the Pearson VUE side and they redirected you to Microsoft, the key action now is to open a formal case with Microsoft Certification/Credentials Support, referencing your failed launch and any Pearson VUE case or chat details, and request a reschedule.

References:

• An Important Update on Microsoft Training and Certification
• About online exams with Pearson VUE
• Frequently asked questions (FAQs) about online proctored exams
• Exam and Applied Skills assessment lab retake policies
• Can't see my completed exam certificate - Microsoft Q&A
• Exam schedule error - Microsoft Q&A
• I get the wrong renew test - Microsoft Q&A
• Microsoft old MCP ID recovery - Microsoft Q&A