Certain games glitch my screen

joe Anderson 0 Reputation points
2026-03-10T21:34:18.0833333+00:00

so far it has only happened on nba 2k26 and mlb the show 25, but when I try to play them the screen will split into 3. the middle strip is fine but the left side and the right side will flip. The screen will also just go black sometimes and the colors are faded the whole time. It does not happen at all on other games. I am on an Xbox Series X, I have uninstalled and reinstalled the games, as well as power cycled the console

Windows for home | Other | Gaming
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  1. AI answer

    2026-03-10T21:34:31.4833333+00:00

    The symptoms match a display/graphics issue specific to how these titles output video on Xbox Series X, not general console failure, since other games are fine and reinstalling/power cycling did not help.

    On Xbox Series X, certification requires that titles handle different display modes correctly, including HDR and capture (Game DVR/screenshots). If a game mishandles certain modes or resolutions, it can cause visual corruption such as splitting, flipping regions, black screens, or incorrect colors, even when the console and other games work normally.

    Actionable steps:

    1. Change display mode on the console
      1. On Xbox, open Settings → General → TV & display options.
      2. Temporarily set Resolution to 1080p (if currently 4K) and try the games again.
      3. Under Video modes, turn off optional modes one by one (e.g., HDR, variable refresh rate, 120 Hz) and retest the games after each change.
      4. If using HDR, try disabling HDR and retesting.
    2. Test with a different display path
      1. If using a 4K/HDR TV or monitor, try a different HDMI port and a different HDMI cable.
      2. If possible, test the console on a different TV/monitor to see if the issue reproduces only with certain displays.
    3. Capture behavior
      1. While the issue is visible, take a screenshot or short Game DVR clip.
      2. View the capture from the Xbox guide.
      3. If the capture looks normal while the live view is glitched, the problem is likely in the interaction between the game’s display mode and the TV/monitor.
    4. Game-specific issue Because certification requires correct behavior across display modes and generations, but only these two titles show the problem, this may be a title-specific bug with certain TVs or modes. If changing resolution/HDR/VRR fixes or changes the behavior, report it via:
      • The game’s in‑title support/reporting option (if present).
      • The Xbox “Report a problem” tool while the issue is occurring.

    If none of the above changes affect the behavior and other titles continue to work normally, treat this as a defect in those specific games on that hardware/display combination and escalate through the game publishers’ support channels and Xbox support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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