Digital badge download issue

Sada Basani 0 Reputation points
2026-03-10T20:54:31.5333333+00:00

completed my certification 15 days back, still I do not see my digital badge

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  1. AI answer

    2026-03-10T20:54:44.78+00:00

    Digital certification badges for Microsoft credentials are now managed directly through Microsoft Learn, not Credly, for most certifications.

    Take these steps:

    1. Verify the certification is actually awarded
      • Sign in to Microsoft Learn.
      • Open the profile menu (top right) → Profile → Credentials → Certifications.
      • Confirm the certification from 15 days ago appears there.
      • If the certification itself is missing, follow the guidance in Missing Exams or Certifications and confirm:
        • The correct Learn account is being used.
        • The exam is not a Certiport-delivered or legacy certification that would be handled separately.
    2. Check for the badge in Microsoft Learn
      • In the same Credentials area, look under Achievements/Badges for the certification badge.
      • For challenge- or learning-based badges (for example, AI Challenges or Learn Challenges), badges appear in the Learn profile once all required modules are completed and the challenge shows 100%.
    3. If the certification is visible but the badge is still missing
      • Use Microsoft Credentials Support to open a support request so the credentials team can check the account and reissue or correct the badge:
        • Follow the “Contact Support” guidance in the Missing Exams or Certifications article to submit a ticket to Microsoft Credentials Support.
      • Include exam name, date, and screenshots of:
        • The certification as it appears (or does not appear) in the Learn profile.
        • Any completion or confirmation pages.
    4. If the exam was taken via Certiport
      • Certifications earned through Certiport are not currently reflected in the Microsoft Learn profile and must be managed and shared from the Certiport account instead.

    If the certification is confirmed in the Learn profile and it is not a Certiport or aged-out legacy credential, Microsoft Credentials Support is the correct path to have the missing badge investigated and issued.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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