I want to correct the name on my new AZ‑700 certification because it is printed incorrectly. I also need to update the email associated with the certification and link it to my personal email instead of my organization email. Please guide me through the p

To fix the incorrect name on the AZ‑700 certification and move it from an organization email to a personal email, there are two separate tasks: correcting the legal/name data on the certification profile and consolidating/moving certifications between Learn profiles.

1. Correct the name on the certification (legal name issue)

• Name printed incorrectly on a certification or exam record is treated as a legal name correction.
• Use the Credentials Support channel to request a correction:
  • Go to the Credentials support help page and follow the path to contact Certification Support.
  • Provide details such as:
    • Certification/exam: AZ‑700
    • Current (incorrect) name as shown
    • Correct legal name (matching your government ID)
    • Any supporting documentation they request
• If the issue is specifically with the “Legal Name” field blocking or causing exam issues, the same Certification Support path is used to correct it.

2. Update the email associated with the certification / move certifications to a personal account There is no direct “change the sign‑in email” for an existing certification profile, but certifications and Learn progress can be moved between profiles using account linking.

If certifications are currently under an organization (work/school) Learn profile and need to be moved to a personal Learn profile:

1. Use a work/school profile as a bridge (if not already the one holding the certs)

• Sign in to the Learn profile that currently holds the AZ‑700 certification (call this Profile A – likely the organization email).
• If needed, sign in with a work/school account (Profile B) and link the profile that holds the certifications (Profile A) so that the certification and training progress migrate into Profile B.
• Wait for the confirmation banner that the transfer is complete.
• Then remove the linked account (Profile A) from Profile B (Settings → Login account management → Linked accounts → Remove). The content remains with Profile B.

2. Move from the work/school profile to the preferred personal profile

• Sign in to the preferred personal Learn profile (Profile C – the personal email to keep).
• Add/link Profile B (the work/school profile that now has the certifications).
• This transfers the certification and training progress from Profile B into Profile C.
• Optionally remove the work/school profile from linked accounts after the transfer.

Important limitations:

• This “bridge” method requires access to a work/school Learn profile. If there is no access to such a profile, the transfer cannot be completed this way and the recommendation is to continue using the profile that currently contains the certifications for future exams, or use the preferred profile for new certifications and manage progress across both.

3. If the issue is only the email alias on the Microsoft account

• For personal Microsoft accounts, aliases (email addresses and phone numbers) can be added/removed or updated under account info:
  • Sign in at the account management page for “Your info” and use Add email, Add phone number, or Remove next to existing addresses.
• This controls which email addresses can be used to sign in and receive verification codes, but does not by itself move certifications between different Learn profiles; for that, use the linking/transfer steps above.

If any of these steps fail or access to one of the profiles is lost, contact Credentials Support and describe:

• That AZ‑700 is on an organization email/profile.
• The personal email/profile that should hold all certifications.
• That a merge or transfer of certification records is needed.

References:

• Credentials support
• Updates to Several Azure and Data & AI Certifications are Coming Soon
• I need assistence on merging my certification - Microsoft Q&A
• I WNAT TO CHANGE my name on microsoft learn - Microsoft Q&A
• Legal Name - Microsoft Q&A
• Change the email address or phone number for your Microsoft account