Cinfirming repair ticket

Terry Armstrong 0 Reputation points
2026-03-10T15:05:34.9033333+00:00

Submitted warranty issue on surface.com/assist.

Received two messages on the screen

  1. Ticket submitted/created and simultaneously
  2. We had a problem, please try again later

System won't allow me to submit a new request, nor have I located a way to inquire.. I have not received a confirmation via email or text, that they have created a ticket.

Any suggestions will be greatly appreciated...I appear to be in no man's land with no options.

Surface | Other
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  1. AI answer

    2026-03-10T15:05:51.1266667+00:00

    Use the official Surface support channels to verify and, if needed, recreate the request instead of trying repeatedly on the same page.

    For personal (non-business) Surface devices:

    1. Go to the general Surface support flow described in How to get service or repair for Surface and follow the steps to check your warranty and create a service order. This path lets you:
      • Check if a service order actually exists for your device.
      • Create a new order if the previous attempt failed.
    2. If the online flow still fails or no order appears, use the options under Send to Microsoft / Find in-person support on any of the Surface troubleshooting pages (for example, “Surface won’t turn on or start”) to reach support and have an agent confirm whether a ticket was created and help you submit a new one.

    For business/organization-owned Surface devices:

    1. If the device is owned by an organization, requests should be initiated by an admin using either:
      • Surface Support Portal via the Microsoft 365 admin center → Support → Microsoft Surface support → Create support request, or
      • Surface Management Portal in Microsoft Intune → Surface Management Portal → View all support requests / Service orders.
    2. Ask the organization’s IT admin to:
      • Check the Help & support or Service orders tabs for any existing case or service order.
      • Submit a new support or service request if none is listed.

    If no confirmation email exists and no case/service order appears in these portals, the original submission likely failed and a new request needs to be created using one of the methods above.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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