Tag not monitored by Microsoft.
To reschedule the AZ-104 exam, use the Microsoft Learn profile and Certification dashboard rather than trying to log in directly to Pearson VUE.
- Go to the exam or certification details page for AZ-104 and select the Schedule button; this will route through the Learn profile to Pearson VUE.
- Sign in with the same Microsoft account that was used when the exam was originally scheduled.
- If prompted, ensure the Learn profile has a legal name and required contact details; then submit to be redirected to Pearson VUE.
- From the Learn profile, it is also possible to reschedule or cancel an existing appointment directly:
- Sign in to the Learn profile.
- Open the profile menu (avatar) and select Profile.
- Go to Credentials → Certifications.
- Locate the AZ-104 exam appointment and choose Reschedule; this will redirect to the exam delivery provider’s site (Pearson VUE) to complete the change.
If the redirect to Pearson VUE still fails or login to Pearson VUE cannot be completed, contact Pearson VUE support or Microsoft Certification Support for assistance with the account and scheduling flow.
References:
- Register and schedule an exam
- Reschedule and cancellation policies
- An Important Update on Microsoft Training and Certification
- Microsoft Build Cloud Skills Challenge 2020: Free Certification Exam
- About online exams with Pearson VUE
- Troubleshoot problems with the My Apps portal
- Exam schedule error - Microsoft Q&A