ms won't update my email info

The account is still using the old email as security info/alias for verification. The new address showing on the “about” page does not automatically replace the old one everywhere; it must be added and promoted in the Microsoft account security settings, and the old one removed only after that.

Follow these steps to fix it:

1. Add the new email as a sign-in alias
   1. Go to Manage how you sign in to Microsoft: https://go.microsoft.com/fwlink/p/?linkid=842796
   2. Sign in with the existing account credentials.
   3. Under Account aliases, choose Add email.
   4. Add the @myctl.net address and complete the verification process (a verification email will be sent there). If a Verify button appears next to it later, select Verify and then Send email as described in the verification article.
2. Make the new email the primary alias
   1. On the same Manage how you sign in to Microsoft page, under Account aliases, select Make primary next to the @myctl.net address.
   2. This makes it the main address used for sign-in and for receiving verification codes.
3. Remove or update old verification methods
   1. Go to the Security info page via My Account: https://myaccount.microsoft.com → Security info.
   2. If the old @q.com address is listed as an email method, select Delete next to it.
      • Important: if this is removed by mistake, it must be added again from scratch; there is no undo.
   3. Add the @myctl.net address as a security method if it is not already listed:
      • Select Add method → choose Email → enter the @myctl.net address (must not be a work or school email) → enter the code sent to that address.
4. Ensure verification emails go to the new address
   • Verification codes for sign-in can only be sent to the primary alias or another email added as a verification method. Once @myctl.net is primary and added as security info, prompts to verify should use that address instead of the inaccessible @q.com.

If, during sign-in, only the old address is shown and cannot be accessed, choose I don't have any of these when prompted for a verification method and follow the guided recovery process to update backup security info.

References:

• Change the email address or phone number for your Microsoft account
• Add or remove an email alias in Outlook.com
• How to verify an email address in your Microsoft account
• Set up an email address as your verification method
• Common problems with two-step verification for a work or school account
• Change your phone number or email address in Microsoft Teams Free