Retake Exam

Ismail Ozdemir 45 Reputation points
2026-03-08T19:41:14.9366667+00:00

Hi, today i got an exam and failed.i would like to take that exam again.Is that possible and how?

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Julian Sharp 43,861 Reputation points
2026-03-08T23:04:30.8933333+00:00

There are no free retakes; you need to book and pay for each exam attempt.

https://learn.microsoft.com/en-us/credentials/support/retake-policy

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  1. Gérard Oomens 131.9K Reputation points Volunteer Moderator
    2026-06-29T19:32:53.03+00:00

    Contcat Pearson Vue:

    For technical issues with an exam delivery, contact our Exam Delivery Partners:

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  2. mohamed karim kouki 0 Reputation points
    2026-06-29T18:35:29.8933333+00:00

    Bonjour,

    J'ai passé l'examen AZ-204 aujourd'hui, mais j'ai rencontré un important problème technique avec OnVUE. Pendant une grande partie de l'examen, la souris était extrêmement lente et ne répondait pas correctement, ce qui m'a fait perdre beaucoup de temps. À cause de cela, je n'ai pas pu répondre à environ 10 questions, notamment une partie de l'étude de cas.

    Je souhaite savoir s'il est possible d'examiner mon dossier et d'envisager une solution, car ce problème technique a eu un impact significatif sur le déroulement de mon examen.

    Merci d'avance pour votre aide.

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  3. AI answer

    2026-03-08T19:41:26.37+00:00

    Yes, retaking the exam is possible, subject to the Microsoft exam retake policy.

    For role-based, specialty, and fundamentals exams (such as most Microsoft 365 and Azure fundamentals exams):

    1. After failing the first attempt, there must be a wait of 24 hours before retaking the exam.
    2. For all subsequent attempts (attempt 2 and beyond), there is a 14-day waiting period between each attempt, up to a maximum of 5 attempts in a 12‑month period from the first attempt.
    3. The same exam cannot be taken more than five times within a 12‑month period. After 5 failed attempts, the exam can only be taken again 12 months after the date of the first attempt.
    4. An exam that has been passed cannot be retaken unless the related certification has expired.
    5. Payment is required for each retake (if applicable), even if a previous attempt used a free offer.

    If the exam was taken using a free certification exam offer (for example, from an Ignite or Build Cloud Skills Challenge), that offer is valid for one attempt only. Any retake must be scheduled and paid for separately according to the standard retake policy.

    To retake:

    1. Wait the required period (24 hours after the first failure, or 14 days after subsequent failures).
    2. Sign in to the exam provider (such as Pearson VUE) through the Microsoft Learn certification site.
    3. Schedule a new exam appointment and pay the exam fee (if applicable).

    If there were internet connectivity or equipment issues during the exam and a Pearson VUE case was created, a waiver of the waiting period may be requested by contacting Training, Certification, and Program Support with the Pearson VUE case number, but waivers are not granted for other reasons.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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