I cannot sign in to my Azure / Visual Studio Enterprise subscription.

Question

I cannot sign in to my Azure / Visual Studio Enterprise subscription.

Yariv Maimon 30 Microsoft Employee

Hello Support,

I am locked out of my personal Azure account (MSA) ******@hotmail.com that is backed by my Visual Studio Enterprise (MSDN) benefit, and I need assistance resetting Azure MFA.

Issue Summary

Personal Microsoft account (MSA), used for Visual Studio Enterprise
Unable to complete Azure MFA
Microsoft Authenticator app shows 8 digit codes, but Azure is prompting for a 6 digit code
Push notifications never arrive
The "use another verification option" link does not appear
I can sign into my Microsoft account for non-Azure services, but Azure Portal login fails at MFA
The MFA reset page only works for Work/School accounts and does not apply here

Impact

I cannot access the Azure Portal
I cannot manage subscriptions/resources

Based on similar cases, this appears to be a tenant lockout / broken Azure MFA state for a personal Azure tenant where there is no alternate Global Admin.

Request

Please assist with resetting Azure MFA for this personal account or engage the Data Protection team to restore access.Hello Support,

I am locked out of my personal Azure account (MSA) that is backed by my Visual Studio Enterprise (MSDN) benefit, and I need assistance resetting Azure MFA.

Issue Summary

Personal Microsoft account (MSA), used for Visual Studio Enterprise
Unable to complete Azure MFA
Microsoft Authenticator app shows 8 digit codes, but Azure is prompting for a 6 digit code
Push notifications never arrive
The "use another verification option" link does not appear
I can sign into my Microsoft account for non-Azure services, but Azure Portal login fails at MFA
The MFA reset page only works for Work/School accounts and does not apply here

Impact

I cannot access the Azure Portal
I cannot manage subscriptions/resources

Based on similar cases, this appears to be a tenant lockout / broken Azure MFA state for a personal Azure tenant where there is no alternate Global Admin.

Request

Please assist with resetting Azure MFA for this personal account or engage the Data Protection team to restore access.

Shree Hima Bindu Maganti 7,590 Reputation points Microsoft External Staff Moderator

2026-03-08T19:25:19.7266667+00:00
Hi @Yariv Maimon
It looks like you’re locked out because the MFA settings on your personal Microsoft account (MSA) got into a bad stateyour Authenticator app is generating 8-digit codes, Azure is expecting 6, and you don’t see any alternate verify options.

Reset your Authenticator registration via the Microsoft account portal

Sign in at https://account.microsoft.com/security with your Hotmail MSA

Under “Advanced security options,” find the Authenticator app entry and Remove it

Click Add a new sign-in method, choose Authenticator app, and follow the prompts to re-register

Once the 6-digit codes show up, try logging into the Azure portal again

Add an alternate verification method

In the same “Advanced security options” page, add your mobile number (SMS/call) or an alternate email

When you go through MFA at portal.azure.com you should then see “use another verification option”

Try a different browser or private/incognito session

Sometimes an old cookie sticks your session in a broken state

Clear cache or open portal.azure.com in InPrivate/Incognito and retry sign-in

Use recovery codes (if you saved them)

If you ever generated one-time backup codes in the Authenticator app, those will bypass the broken MFA

Let me know how it goes or if you hit any errors during these steps!
https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-sign-in-issue
https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/no-subscriptions-found
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-03-09T07:18:36.6+00:00
Hello @Yariv Maimon,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant ID or Domain Name

Country

TimeZone

Please send me the detail via private message.

Answer accepted by question author

Raja Pothuraju 47,820 Microsoft Employee Moderator

Hello @Yariv Maimon,

As discussed over chat, you were able to log in to your Azure tenant at admin.cloud.microsoft.com. To reset your MFA, we created a new user with Global Administrator rights. Using this new account to log in to the Azure Portal, we successfully reset the MFA for your personal account, which had been added as a guest account in the tenant.

Below are the steps we followed to reset the MFA:

Sign in to the Microsoft Entra admin center.
Navigate to Identity > Users > All users.
Select the affected user, then choose Authentication methods.
At the top of the window, click on "Require re-register MFA".

Screenshot of manage authentication methods from the Microsoft Entra admin center.

After this is done, you should be able to sign in again and register a new MFA authentication method when prompted.

Yariv Maimon 30 Reputation points Microsoft Employee

2026-03-09T12:05:59.8866667+00:00

Thanks for your help!

1 additional answer

Your answer

Shree Hima Bindu Maganti 7,590 Reputation points Microsoft External Staff Moderator

2026-03-08T19:25:19.7266667+00:00

Hi @Yariv Maimon
It looks like you’re locked out because the MFA settings on your personal Microsoft account (MSA) got into a bad stateyour Authenticator app is generating 8-digit codes, Azure is expecting 6, and you don’t see any alternate verify options.

Reset your Authenticator registration via the Microsoft account portal

Sign in at https://account.microsoft.com/security with your Hotmail MSA

Under “Advanced security options,” find the Authenticator app entry and Remove it

Click Add a new sign-in method, choose Authenticator app, and follow the prompts to re-register

Once the 6-digit codes show up, try logging into the Azure portal again

Add an alternate verification method

In the same “Advanced security options” page, add your mobile number (SMS/call) or an alternate email

When you go through MFA at portal.azure.com you should then see “use another verification option”

Try a different browser or private/incognito session

Sometimes an old cookie sticks your session in a broken state

Clear cache or open portal.azure.com in InPrivate/Incognito and retry sign-in

Use recovery codes (if you saved them)

If you ever generated one-time backup codes in the Authenticator app, those will bypass the broken MFA

Let me know how it goes or if you hit any errors during these steps!
https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-sign-in-issue
https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/no-subscriptions-found
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-03-09T07:18:36.6+00:00

Hello @Yariv Maimon,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant ID or Domain Name

Country

TimeZone

Please send me the detail via private message.
Yariv Maimon 30 Reputation points Microsoft Employee

2026-03-09T12:05:59.8866667+00:00

Thanks for your help!

Answer 1

Nishtha Goswami 0 Microsoft Employee

Same question, but I am also not able to login to entra admin portal due to the same issue.

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