My sway account is not allowing me to upload pictures/images. The image button is grayed out?

Hi @Deputy Headteacher,  

Welcome to the Microsoft Q&A forum. 

Thank you for reaching out regarding the difficulty you are experiencing with uploading images to Sway. It is clear that this is a disruptive situation, particularly since you have already attempted several standard troubleshooting steps without success. 

Below are a few points to check that may address why the image button remains grayed out: 

• Firstly, please confirm you’re in Edit mode and that you have edit permission for this Sway (not view-only). Try clicking Edit (if shown) and see whether the Insert (+) options become available. 
• Reach out to IT department to check organizational restrictions: an IT admin can verify Sway is enabled for your account and review the organization’s Sway settings, especially service availability and allowed content sources—since these can be restricted in managed education tenants.
• Re-check your OneDrive storage capacity:
  • Sway utilizes your OneDrive for business storage to host media. If your storage quota has been reached, the option to upload new images will be disabled.
  • You can verify this by attempting to upload a small file directly to your OneDrive account 
  • Tip: as a workaround, try uploading the image to OneDrive first, then insert it into Sway from there. If you can’t upload to OneDrive either, check whether your OneDrive storage/quota is full or restricted.
• Network filtering: try the same upload on a different network (e.g., mobile hotspot). If it works there, your school network/security filtering may be interfering and IT can review it. 

I hope this information helps you resolve the matter. Please let me know if you need further assistance. 

Please let me know if you have any further questions.

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