I need help to give a gift to my friend

Gifts and in-game purchases cannot be moved between accounts by support in this forum. To resolve this, use the official refund and billing flows for Microsoft Store/Xbox purchases and then repurchase correctly for the intended account if desired.

Follow these steps:

1. Verify the purchase
   • Sign in with the account that was charged.
   • Check the Xbox order history to confirm the 8,000 hero crystals purchase is listed under the correct account and game. You can open it from the Order history link on the Xbox/Microsoft account pages.
2. Request a refund for the mistaken purchase
   • Go to the Xbox support page to Request a refund for digital games and sign in with the account that made the purchase.
   • Select the relevant order (the hero crystals purchase) and choose Request a refund.
   • Provide the reason (for example, that the gift was applied to the wrong account) and select Next, then Submit.
   • Refund requests can take up to 72 hours to be processed. Status updates are sent, and the status can also be checked on the Refund status tab.
3. Check refund status
   • After submitting, monitor the Xbox order history page; the product entry will show the refund status once processed.
   • If the refund is approved, allow a few business days for the money to be credited back to the original payment method.
4. If online refund is not available
   • In some regions, online returns are not available. If the refund option does not appear for this purchase, contact Microsoft Store/Xbox Sales support using the contact options provided on the refund/help pages and reference the specific order from order history.

Note:

• Single items from within a bundle cannot be returned; only the full qualifying purchase can be refunded.
• Microsoft Store/Xbox support makes the final decision on refund eligibility based on the purchase details and policy.
• This forum and general support cannot manually transfer in-game currency from one account to another; the supported path is a refund (if eligible) and then a new purchase on the correct account.

References:

• Get a refund for apps and games purchased from Microsoft Store
• Check the status of your Microsoft Store return or refund
• Cancel an order or pre-order from Microsoft Store