I'm getting unexpected error issue continuously even after sign out and sign in again and clear cache and cookies

Mishra, Swagatika 0 Reputation points
2026-03-06T05:55:59.6866667+00:00

Please help me with the issue as I need to schedule exam

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  1. AI answer

    2026-03-06T05:56:09.32+00:00

    For continuous “unexpected error” issues when trying to schedule a Microsoft certification exam, the most common cause in this scenario is a Pearson VUE account block, typically triggered by multiple failed payment attempts.

    To move forward with scheduling the exam:

    1. Contact Pearson VUE support so they can check and remove any block on the account. Use the Pearson VUE contact path provided via the Microsoft Certification support page: https://aka.ms/CertificationSupport.
    2. After Pearson VUE confirms the block is lifted, try scheduling the exam again.

    If the error persists even after Pearson VUE confirms there is no block, open a support case through the Microsoft Credentials support channel so the issue can be escalated.

    References:

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