i cannot print from Word on Apple Mac desktop upgraded to tahoe

Follow these steps in order to troubleshoot Word printing issues on a Mac that has been upgraded to Tahoe (macOS 14):

1. Confirm Word can print any document
   • In Word, select File > New.
   • Type a few words of sample text and try File > Print.
   • If the new document prints, the problem is likely with a specific file. In that case, see the guidance under Test printing in a new document for recovering or changing fonts in the affected document.
2. Test printing from another app
   • Open the Notes app on the Mac.
   • Create a new note with some sample text.
   • Choose File > Print and try to print.
   • If Notes prints successfully but Word does not, this indicates an Office for Mac issue and a full uninstall/reinstall of Office may be required (see Troubleshoot Office for Mac issues by completely uninstalling before you reinstall in the referenced article).
   • If Notes also cannot print, the issue is with the printer/driver or macOS configuration rather than Word.
3. Make sure the printer and macOS are up to date and not paused
   • Install all Apple software updates:
     • Click the Apple menu > Software Update and install all available updates, then restart the Mac.
   • Check the printer queue:
     • Click the printer icon in the Dock to open the queue.
     • If a Resume button appears, select it to unpause the printer.
     • If a stuck job is blocking the queue, select that job and click Delete Job.
4. Delete and re-add the printer in macOS
   • Click the Apple logo > System Preferences > Printers & Scanners.
   • Select the printer and click Delete (-).
   • Click Add (+), choose the correct Connection Method and printer from the Printer list, then click Add.
   • Return to Word and test printing again.
5. Reset the printing system and refresh printer drivers (if still failing)
   • Click the Apple logo > System Preferences > Printers & Scanners.
   • Control+Click in the devices list and choose Reset printing system.
   • In Finder, choose Go > Go to Folder and go to /Library/Printers/.
   • Choose Edit > Select All, then File > New folder with Selection to move existing drivers into a new folder.
   • Add the printer again in Printers & Scanners so macOS downloads fresh drivers.
   • Test printing from Word.
6. Replace printer preference files (if problems persist)
   • On the desktop, create a new folder named Print Prefs.
   • In Finder, select Go > Home, then open Library (hold OPTION while clicking Go if Library is hidden), then Preferences.
   • Select all com.apple.print.*.plist files (for example, com.apple.print.PrintCenter.plist, com.apple.print.PrintingPrefs.plist) and drag them into the Print Prefs folder.
   • Restart the Mac and test printing from Word again.
7. If using Word, Excel, or PowerPoint for the web on macOS
   • There is a known issue where printing from Office for the web on macOS can show a blank print preview and not send content to the printer.
   • Workaround: use Print to PDF in the browser, save the PDF, then open and print the PDF from Preview or another PDF viewer.

If none of these steps restore printing from Word after the Tahoe upgrade, contact the printer manufacturer for macOS 14–compatible drivers/firmware and confirm support for the new OS version.

References:

• Troubleshoot printing problems in Microsoft 365 apps
• Users on macOS might have issues printing from Word, Excel, or PowerPoint for the web
• Are there known problems with Tahoe and Adobe - Microsoft Q&A