I could not login to an Azure portal because it requests an approval from the Authenticator app.

Oleksii Kumkov 0 Reputation points
2026-03-04T17:33:23+00:00

Hello,

 I used Azure with a personal account for at least 2 years. Recently I could not login to an Azure portal because it requests an approval from the Authenticator app. The Authenticator app does not show notifications. One-time password in the Authenticator app is 8 digits long like it should be for a personal account. But Azure expects a 6 digits long password. No other sign-in methods are available for MFA. I have lost access to my Azure account. I tried many ways to fix it: I reinstalled the Authenticator app, removed/added an account, used different devices for login. This should qualify as a tenant lockout scenario.

How do I contact Azure support, if creating a support request requires successful login? How do I contact Microsoft Data Protection Team?

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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