Retrieving Microsoft azure fundamentals discount

The discount for Azure Fundamentals (for example from a Virtual Training Day or similar offer) is applied automatically or via voucher on the Pearson VUE checkout page and can disappear in these situations:

1. The discount has not yet been added to the profile
   • For Virtual Training Days, the discount can take around 5 business days after the training session(s) to appear on the account.
   • If the exam was attempted to be scheduled before this processing time completed, the discount may not consistently appear.
2. The email address does not match the one used for the offer
   • Many event- or challenge-based discounts are tied to the email used to register for the event or challenge.
   • When transferring from Microsoft Learn to Pearson VUE, the same contact email address that received the discount/offer must be used.
   • If a different email is used on the Learn profile or Pearson VUE account, the discount will not be recognized.
3. Voucher or promo code not re-applied after a failed payment
   • If a voucher code was entered during a previous attempt that failed at payment, it may need to be re-entered.
   • On the Pearson VUE payment and billing screen, use “Add Voucher or Promo Code” and enter the voucher code again if one was provided.

Recommended steps:

1. Confirm that at least 5 business days have passed since completing the qualifying training/event.
2. Verify that the Microsoft Learn profile and Pearson VUE account both use the same email address that received the training/discount communication.
3. Restart the scheduling from the exam page on Microsoft Learn, choose “Schedule through Pearson VUE,” sign in with the correct email, and proceed to checkout.
4. On the Pearson VUE payment page, if a voucher code was provided, select “Add Voucher or Promo Code” and apply it again.
5. If the discount still does not appear after these checks and the waiting period, contact Certification Support or Pearson VUE support (via the links on the Certification Support page) so they can review the account and discount status.

References:

• Vouchers and redeeming discounts
• How to redeem your Microsoft Ignite Challenge Sweepstakes prize
• How to redeem your Microsoft Applied Skills Sweepstakes prize
• Unable to register for AI-900 Certification using training day voucher - Microsoft Q&A