My Azure account has been locked

Question

My Azure account has been locked

devpride 1

Unable to sign-in to my Azure account, getting below message.

Can anyone please help me how to fix this issue? Thanks in advance.

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Andreas Baumgarten 132.9K Reputation points MVP Volunteer Moderator

2026-03-04T07:24:36.6833333+00:00
Hi @devpride ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

Login to https://entra.microsoft.com/

Go to Entra ID -> Overview, and click on Manage tenants

Create a new Tenant and get its Domain name

Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com

From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten
VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator

2026-03-04T12:02:02.7133333+00:00

Hello devpride,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator

2026-03-05T12:26:15.09+00:00

devpride Please share the requested details in private message.

1 answer

Your answer

Andreas Baumgarten 132.9K Reputation points MVP Volunteer Moderator

2026-03-04T07:24:36.6833333+00:00

Hi @devpride ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

Login to https://entra.microsoft.com/

Go to Entra ID -> Overview, and click on Manage tenants

Create a new Tenant and get its Domain name

Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com

From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten
VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator

2026-03-04T12:02:02.7133333+00:00

Hello devpride,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator

2026-03-05T12:26:15.09+00:00

devpride Please share the requested details in private message.

Answer 1

The message AADSTS5000225: This tenant has been blocked due to inactivity means the Azure AD tenant behind the Azure account has been put into an inactive/blocked state and can no longer be used normally.

Use these steps to resolve it:

If the tenant entered the inactive state less than 20 days ago, the tenant administrator can request reactivation by contacting Microsoft support using the global support phone numbers listed for Azure/Microsoft 365. Only Microsoft support can reactivate an inactive tenant.
When contacting support, provide the tenant information (tenant ID or *.onmicrosoft.com name) and explain that the tenant is blocked due to inactivity with error AADSTS5000225.
While the tenant is inactive, sign-in to the Azure portal with that tenant will fail. In some reported cases, going to https://signup.azure.com and signing in with the same account allowed completion of the subscription upgrade/activation flow and restored access to the free account.
If the tenant has been inactive for more than 20 days, it may already be deleted and cannot be recovered; in that case, a new tenant/account must be created.

If sign-in keeps redirecting to another tenant or account, clear browser cache/cookies or use a private/incognito window before trying again.

References: