My emails were erased by YOU on Feb 27th.

Question

My emails were erased by YOU on Feb 27th.

Marilyn Hertling 0

My email disappeared on Feb 27th. Service started again that afternoon but all previous emails are gone. I need them back. I called on the 27th and Support told me that my issue needed further work and that I would be contacted but I have heard nothing from you. This occurred on the same day that my new Microsoft contract began.

Hornblower409 15,835 Reputation points

2026-03-05T11:10:02.69+00:00

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1 answer

Your answer

Hornblower409 15,835 Reputation points

2026-03-05T11:10:02.69+00:00

If the Q&A Assist Answer did not solve your problem:

Click the [No] button on the "Was this answer helpful?" bar under the answer. If there is a [Reject] button visible, click that too. This should signal the forum moderators that you want a human to pick up this question.

If that does not get you a human response, type "Not Solved" in the "Add Comment" box below and then click the [Add Comment] button. I will try to offer some suggestions on what you can do next.

Answer 1

Email loss on a specific date cannot be investigated or reversed from here. Only Microsoft support with access to the account and service logs can check what happened on February 27th and whether messages are recoverable.

For consumer Outlook.com or Microsoft account mailboxes, use these steps:

Check Deleted Items and recoverable items
- Open Outlook (or Outlook.com) and check the Deleted Items folder for the missing mail.
- If not visible there, in Deleted Items select Recover items deleted from this folder (available only from a computer, not mobile apps) and look for the messages, then select them and choose Restore.
- Note: Messages removed from Deleted Items are only recoverable for 30 days and cannot be recovered from a child’s account.
Check Focused/Other, filters, Archive, and rules
- If using Focused Inbox, check the Other tab; if messages are there, move them back using Move to → Move to Focused inbox.
- In Outlook.com, select Filter above the message list and choose All so no filters hide older mail.
- Check the Archive folder and move any misfiled messages back to Inbox using Move to → Inbox.
- Review Inbox and Sweep rules at Outlook.com Rules settings and disable or correct any rule that might move or delete messages.
Check for server-side rules and blocked senders
- In Outlook.com or Outlook on the web, go to Settings → Mail/Options → Inbox and sweep rules and uncheck any rules that move or delete messages.
- In Outlook desktop, use Home → Rules → Manage Rules and Alerts and uncheck rules that move or delete messages.
- Also check Blocked senders in Outlook.com/Outlook on the web and in Outlook desktop Junk Email Options; remove any legitimate senders.
If mail is still missing or appears erased
- If none of the above recovers the messages and the loss coincides with account or subscription changes, direct support escalation is required.
- Use Outlook.com or Microsoft account support channels so an agent can review the case that was opened on February 27th and continue the investigation.
- In Outlook.com, select Help on the menu bar, describe the issue, and if self-help does not resolve it, scroll to Still need help? and choose Yes to reach support. If sign-in is not possible, use the dedicated “can’t sign in” support entry.

Only Microsoft support can access backend data and any existing ticket from February 27th to determine whether server-side recovery is possible.

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