I need to transfer my MS certifications to my current employer, but I don't have access to previous email address

Exam certifications are always tied to a Microsoft Learn profile, not to an employer. The goal is to regain access to the Learn profile that holds the certifications and then share or link that profile with the new employer.

Use these steps:

1. Recover or access the Learn profile
   • If the old profile used a personal Microsoft account (e.g., Outlook/Hotmail) and only the sign-in is the problem, use the Microsoft account self-service options:
     • If the username is forgotten, see Forgotten your Microsoft account username.
     • If the password is wrong or stopped working, see My username and password have stopped working.
     • If the password is forgotten, use Reset a forgotten Microsoft Account Password. All of these are linked from Accessing your Learn profile.
   • If the old profile used a work or school account and that account is no longer accessible, only the former organization’s IT admin can help. Microsoft Credentials Support cannot recover or transfer the contents of a Learn profile when the login account is lost.
2. If access to the old login truly cannot be restored
   • For a personal Microsoft account that cannot be recovered via self-service, or a work/school account that is permanently lost and not recoverable by its admin, the Learn profile and its data (including certifications) cannot be accessed or moved. Microsoft Credentials Support cannot transfer or restore those certifications to a different profile.
3. If access is restored
   • Sign in to the old Learn profile and go to the Transcript and Credentials sections to view all certifications and exams.
   • To share with the employer:
     • Share the Transcript directly (print or digital share) from the Learn profile.
     • Optionally, make the Learn profile public or share online-verifiable credentials.
   • If needed, link the Learn profile to the organization account so the employer can see training and credential details directly.
4. For missing certifications on the current profile
   • Confirm that the correct Learn profile is being used and that the required exams were actually passed.
   • If certifications should be visible but are not, contact Microsoft Credentials Support for help with missing credentials.
5. Digital badges (optional)
   • If digital badges were issued, create or sign in to the Credly/Acclaim account using the same email address Microsoft has on file for the certifications, then share badges with the employer from there.

In summary: certifications cannot be “transferred” to an employer account, but the Learn profile and its transcript can be recovered (if the underlying account can be recovered) and then shared or linked to the employer. If the old login account is permanently lost and cannot be recovered by self-service or the former organization’s admin, the associated certifications cannot be moved to a new profile.

References:

• Accessing your Learn profile
• Frequently asked questions (transcript)
• Missing Exams or Certifications
• How to Claim Your Digital Badge—and Why (updated)