Azure free account, can't sign in, even though it was successful

Question

Azure free account, can't sign in, even though it was successful

Kirsty Prabucki 5

I have signed up for an Azure free account to practice and understand before taking AZ-900 and AZ-104. Sign-up was successful, and everything passed. I received an email today reminding me to use my $200. Every time I try and log in, I get the following:
Screenshot 2026-02-28 135607

I contacted web chat, and they gave me the UK contact number for help, as she said she couldn't help. Every time I call the number, it thanks me for calling Microsoft and ends the call. I am stuck in a catch-22. I have even tried to raise a support ticket, but that won't work either, as it wants to sign in to my Azure account, which, of course, takes me back to the error screen again!
How can I get this fixed? I am stuck in a loop and am running out of time.

Thank you in advance for any help.

Andreas Baumgarten 132.9K Reputation points MVP Volunteer Moderator

2026-03-02T17:15:39.65+00:00
Hi @Kirsty Prabucki ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

Login to https://entra.microsoft.com/

Go to Entra ID -> Overview, and click on Manage tenants

Create a new Tenant and get its Domain name

Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com

From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-03-02T18:18:46.93+00:00

Hello Kirsty Prabucki,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-03-05T10:37:57.4433333+00:00

Kirsty Prabucki could you please share the details in private message.

Your answer

Andreas Baumgarten 132.9K Reputation points MVP Volunteer Moderator

2026-03-02T17:15:39.65+00:00

Hi @Kirsty Prabucki ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

Login to https://entra.microsoft.com/

Go to Entra ID -> Overview, and click on Manage tenants

Create a new Tenant and get its Domain name

Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com

From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-03-02T18:18:46.93+00:00

Hello Kirsty Prabucki,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-03-05T10:37:57.4433333+00:00

Kirsty Prabucki could you please share the details in private message.