Error 715-123420 when creating new Azure OpenAI resource

can I get some help from an engineer?

Hello bb123,

It sounds like you’re running into two things at once: an error (715-123420) when you try to create an Azure OpenAI resource, and you can’t find the “create ticket” button to raise a support request. Let’s tackle both:

Why you’re seeing Error 715-123420

• Azure OpenAI is on a limited-access rollout. Even after you get initial approval, resource-creation permission is tied to the exact subscription ID you used in your application.
  • Make sure you’re creating the resource in that same subscription, in a region that supports the model you want. If you pick a non-supported region, you’ll see failures.
    • Double-check your Azure role (you need at least Cognitive Services OpenAI Contributor on that subscription).
    How to open a support ticket in the Azure portal The OpenAI blade itself doesn’t have a “create support ticket” button. Instead: a. Sign in to the Azure portal (https://portal.azure.com) b. In the left-hand menu, click Help + support c. Click “+ New support request” d. Under “Issue type,” pick Technical e. For “Service,” type and select Azure OpenAI f. Follow the wizard to enter your subscription, resource group, and error details, then submit If your need is purely “I haven’t gotten approval yet,” note that support tickets won’t speed up the vetting process. You must apply or check status via the CustomerVoice link below or contact csgate@microsoft.com.

Hope that helps! Let me know if you’re still blocked after trying these steps—happy to walk through further troubleshooting.

Reference docs:

Limited access & initial application: https://customervoice.microsoft.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR7en2Ais5pxKtso_Pz4b1_xUOFA5Qk1UWDRBMjg0WFhPMkIzTzhKQ1dWNyQlQCN0PWcu

Approved but still can’t create: https://learn.microsoft.com/en-us/azure/cognitive-services/openai/quickstart

1. Region & model availability: https://learn.microsoft.com/en-us/azure/cognitive-services/openai/concepts/models#model-summary-table-and-region-availability
2. How to open support requests: https://learn.microsoft.com/azure/azure-portal/supportability/how-to-create-azure-support-request (see “Help + support” section) 

Hi bb123

Sorry for the inconvenience.

Error trace matches with this case.

It seems there are some restrictions imposed on your subscription from backend (for malicious activities and usage, they normally restrict some subscriptions which gets unblocked post review/remedial actions from security team)

Support ticket link has generated in backend now, please fill the details and share the support ticket number via private message to do the needful.

Thank you.

Hi bb123

I have shared support ticket link which can be filled at your side. Checking with product group internally for possible unblocking.

Thank you.