I subscribed to the 100GB monthly plan for individuals, but the subscription has not been activated. Please resolve this issue.

osama mohamed 0 Reputation points
2026-03-01T00:05:50.9766667+00:00

I subscribed to the 100GB monthly plan for individuals, but the subscription has not been activated. Please resolve this issue.

Microsoft 365 and Office | OneDrive | Other | Android
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  1. AI answer

    2026-03-01T00:06:03.21+00:00

    For a new 100 GB OneDrive monthly plan that is not yet active, the following steps apply:

    1. Allow up to 24 hours after purchase for the subscription and storage to become visible.
    2. After that time, go to Manage your storage on the OneDrive website and check whether the new subscription appears and whether the total storage has increased.
    3. If the subscription still does not appear or the storage has not updated after 24 hours, contact Microsoft Support from the OneDrive billing page so they can check and fix the subscription on the account.

    Note: OneDrive storage and subscription changes can take up to 24 hours to be reflected in the account.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. EmilyS726 264.6K Reputation points Independent Advisor
    2026-03-01T00:39:54.4533333+00:00

    Hello

    In fact, I want to add that it can take up to 48 hours, not 24 hour.

    If it has been more than 48 hours, you would need to contact Microsoft billing support. To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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