My tenant has been blocked

Question

My tenant has been blocked

Parag Lungikar 0

Hi ,

when I am login to the azure portal with free account, I am getting error below error

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

Andreas Baumgarten 132.9K Reputation points MVP Volunteer Moderator

2026-02-28T11:07:58.2133333+00:00
Hi @Parag Lungikar ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

Login to https://entra.microsoft.com/

Go to Entra ID -> Overview, and click on Manage tenants

Create a new Tenant and get its Domain name

Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com

From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten
VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator

2026-03-02T12:57:02.2166667+00:00

Hello Parag Lungikar,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator

2026-03-06T20:16:17.6533333+00:00

Parag Lungikar could you please share the requested details in private message,

1 answer

Your answer

Andreas Baumgarten 132.9K Reputation points MVP Volunteer Moderator

2026-02-28T11:07:58.2133333+00:00

Hi @Parag Lungikar ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

Login to https://entra.microsoft.com/

Go to Entra ID -> Overview, and click on Manage tenants

Create a new Tenant and get its Domain name

Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com

From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten
VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator

2026-03-02T12:57:02.2166667+00:00

Hello Parag Lungikar,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 13,990 Reputation points Microsoft External Staff Moderator

2026-03-06T20:16:17.6533333+00:00

Parag Lungikar could you please share the requested details in private message,

Answer 1

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra/Azure tenant behind the free account has been put into an inaccessible state due to inactivity.

Key points from the tenant lifecycle behavior:

When a tenant is marked inactive, sign-ins to that tenant are blocked and this error is expected.
Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
If the tenant remains inaccessible for more than 20 days, it is deleted and cannot be recovered.

To proceed:

If the tenant went inactive less than 20 days ago and the account is (or has) a tenant administrator:
- The tenant administrator must contact Microsoft support using the global support phone numbers listed in the documentation to request reactivation.
- Do not open multiple support cases for the same issue; wait for a decision on the first case.
If the tenant has been inactive for more than 20 days:
- The tenant is deleted and is not recoverable.
- A new tenant must be created if Azure services are still needed.
While the tenant is blocked:
- Applications should minimize authentication requests against this tenant until it is reactivated.

If the free account is very recent and should not yet be inactive, still follow the same path: treat this as an inactive tenant and have the tenant admin contact Microsoft support for reactivation within the 20‑day window.

References: