The supervisor closed my exam without any explanation or notice

Use Pearson VUE and Microsoft Credentials Support to get the exam re-opened or rescheduled; forum support cannot access or change exam appointments.

Follow these steps:

1. Contact Pearson VUE with the case number
   • Since Pearson VUE already created case 34126161, contact them again via their Microsoft page: Customer service :: Microsoft :: Pearson VUE.
   • Ask them to confirm why the proctor ended the session and whether the appointment is marked as "delivered", "no show", or "terminated" in their system.
   • If the exam was terminated due to a technical issue (connectivity, equipment failure), request that they clearly document this in the case.
2. Contact Microsoft Credentials Support
   • Go to Microsoft Credentials support.
   • Sign in with the same Microsoft account used to schedule the exam.
   • Open a support request under Microsoft Credentials / Exam issues.
   • Include:
     • Pearson VUE case number 34126161.
     • Exam date and time.
     • That the proctor closed the exam after ~45 minutes of waiting with no explanation and no reschedule option.
   • Ask for:
     • A review of the exam session.
     • Either a reschedule or guidance on next steps based on Pearson’s case notes.
3. If the exam was marked as a technical failure
   • If Pearson confirms a connectivity or equipment issue and a case exists, this can be used when working with Microsoft Credentials Support. For retakes and waivers of waiting periods, Microsoft requires a Pearson VUE case number documenting such issues, as described in the retake policy.
4. Future sessions: what to expect
   • When launching an online exam, always start from the Certification Dashboard → exam appointment → “Go to the exam”, then select the exam under “Purchased Online Exams” and click Begin exam to start the self-check-in and proctor queue.
   • If there is no contact from a proctor for 30 minutes after check-in, Pearson’s guidance is to use Pearson OnVUE Support live chat for immediate assistance.

Only Pearson VUE and Microsoft Credentials Support can see the detailed proctor notes and adjust or reschedule the appointment; opening a ticket with both, referencing the existing case, is required to resolve this.

References:

• Exam and Applied Skills assessment lab retake policies
• Frequently asked questions (FAQs) about online proctored exams
• About online exams with Pearson VUE
• An Important Update on Microsoft Training and Certification
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