I can't log in to my azure account.

roger.shelton.sm could you please share the error message that you are getting while logging.

Interaction required The portal encountered an issue while attempting to retrieve access tokens. We suggest attempting to sign in again, or alternatively, continuing without access tokens, although this may result in a suboptimal user experience. Additional details: interaction_required: AADSTS160021: Application requested a user session which does not exist. Trace ID: e31fd821-ebad-4ce6-857b-3c42c6690f00 Correlation ID: 4f9d7653-77df-4f18-a685-cd014529463d Timestamp: 2026-02-26 18:56:07Z.

On my other account I get this error:

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: fbe3abb6-eb6e-4fb9-a416-435c1ed96500 Correlation ID: 019c9c78-8ae5-780a-9b2e-952273d73819 Timestamp: 2026-02-27 00:21:11Z

Hello roger.shelton.sm,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation

roger.shelton.sm This AADSTS160021 error indicates that the Azure portal is unable to retrieve access tokens because the current user session is no longer valid or has expired (AADSTS160021 – interaction_required).

This commonly occurs when the browser session has expired, cookies were cleared, the user switched tenants/accounts, or when Conditional Access (such as MFA or sign‑in frequency) requires re‑authentication.

Recommended steps:

1. Sign out completely from the Azure portal.
2. Close all browser tabs.
3. Open a new InPrivate/Incognito browser window.
4. Sign in again and ensure the correct tenant is selected.

If the issue persists, please clear browser cookies for login.microsoftonline.com and portal.azure.com, then retry. Also verify whether any Conditional Access or MFA policies are enforcing re‑authentication.

This is a session-related issue and does not indicate a problem with permissions or the application itself.