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Manual Domain Release Request - Domain Stuck in Inactive/Blocked Tenant
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Niall Gibbs
0
Reputation points
I am requesting a manual release of the custom domain Removed PII This domain is currently associated with a legacy tenant that has been blocked due to inactivity (Error AADSTS5000225). Because the tenant is blocked and marked for deletion, I cannot sign in to remove the domain mapping, which is preventing me from verifying the domain in my new production environment.
Technical Details:
Domain to Release: Removed PII
Old Tenant ID: Removed PII
Error Code: interaction_required (AADSTS5000225)
Correlation ID: Removed PII
Timestamp: Removed PII
Requested Action: Please escalate this to the Data Protection Team to manually unbind/delete the custom domain Removed PII from the inactive tenant Removed PII . I am the owner of the DNS records for this domain and can provide TXT record verification upon request.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator2026-02-24T20:23:35.4966667+00:00 Hello Niall Gibbs,To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):
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