Sign-in failed - Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity

Gabriele Coppola

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-

So i cannot create a new tenant with the same email? as i was saying, i'm not interested in recovering the old (deleted as i can understand) one.
Because with that mail i have access to other tenants (directories) different than mine. I Would like to have a new tenant for my projects.

i'm sorry i didn't see private messages. I've answered to you in private chat