I Cannot sign in to Azure account.

Question

I Cannot sign in to Azure account.

Manoj Biswakarma 5

I cannot sign in to my Azure account after creating it. Identify minimum amount has also been dedicted from my credit card. Please help. thanks

Error while signing in:

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

Manoj Biswakarma 5 Reputation points

2026-02-22T19:51:11.6466667+00:00

If that was the case, why was my amount deducted from my credit card, and why did I get the email below?

Welcome to Azure

You’re receiving this email because you recently signed up for an Azure free account. You now have access to 12 months of free services and a USD200* credit. To get started with this service, log in to your account.
Manoj Biswakarma 5 Reputation points

2026-02-22T19:51:59.85+00:00

Screen Shot 2026-02-22 at 2.48.11 PM.png
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-02-23T02:05:39.69+00:00

Hello Manoj Biswakarma,

We need few details to proceed further. Please check your Private messages tab and provide those details.
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-02-24T04:17:43.6766667+00:00

Hello Manoj Biswakarma,

Could you confirm whether your issue is resolved or still facing any errors? Please share the required details in private message to proceed further.