account hacked -not getting new email after password reset

If your email account has been hacked and you are not receiving new emails after resetting your password, it is possible that the hacker may have set up rules or forwarding that are affecting your email delivery. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check for Rules: Sign in to your Outlook account and check the settings for any suspicious rules that may have been created. Go to Settings → Mail → Rules and delete any rules that look unfamiliar or suspicious.
2. Check Forwarding Settings: Also, check if there are any unknown forwarding addresses set up that could be redirecting your emails. Go to Mail → Forwarding and remove any addresses you do not recognize.
3. Account Security: Ensure that you have secured your account by enabling Multi-Factor Authentication (MFA) and reviewing any app permissions to revoke access from any suspicious applications.
4. Monitor Activity: Keep an eye on your sign-in logs for any suspicious activity that might indicate ongoing unauthorized access.
5. Contact Support: If you continue to have issues, consider reaching out to Microsoft support for further assistance in recovering your account and ensuring it is secure.

By following these steps, you should be able to regain control over your email account and start receiving new emails again.

References:

• Respond to a compromised cloud email account
• Common symptoms of a compromised Microsoft 365 email account